Christopher Malone Email & Phone Number

London, United Kingdom

Post Office LtdService Director for an EUC tower based solution to the Post Office, working directly with a SIAM organisation to deliver all aspects of end user computing to a branch and back office network of over 30,000 users, the largest of its kind in the UK.

Worldwide

British Telecom (BT)Service Director for a global desktop service comprising Incident, IMAC, Refresh, Packaging and Consultancy for 100,000 assets world wide.

Schroders LondonService Manager for a complex managed service encompassing onsite and leveraged support for Wintel, Unix, Networks, Security, DBA, Access Control, Service Desk, Operations, Storage, Backup, Asset Management, IMAC and Procurement.

RBS GBM LondonResponsibilities: Managing 60+ resources London Edinburgh and Manchester, £4m+ acv, 10,000 Wintel server support, 51,000 desktop assets, SIP, service reporting, BTO, relationship development.Key Skills: Leadership, Service Management, BPR, Business Development.Achievements: Service improvement, increased financial control, contract extension, ABN AMRO support contract win, process redesign, 2 new datacenter fit outs, footprint increase.

JPMC, John Lewis Partnership, Financial Services Authority (FSA).

Goldman Sachs London£6m+ acv, 4000 Wintel 1500 Sun server support, desktop support, service desk, service recovery, service reporting, financial forecasting, quarterly performance review, 4 direct reports.Key Skills: Service Management, Leadership, Strategy.Achievements: Service improvement, contract extension, contract renewal, NI enhancement, customer satisfaction, contract / service transition.

Merrill Lynch LondonResponsibilities: Managing 30+ resources, £3m+ acv, deskside support for 5000+ users, desktop provisioning & build, remote service desk, service reporting and review, escalation mgmt, project delivery.Key Skills: Service Management, Project Management, Technology Awareness.Achievements: Service improvement, contract extension, contract renewal, continuous improvement.

Lloyds of LondonResponsibilities: Managing and reporting 20+ projects, forecasting resources, managing a team of 6 technical resources, managing budget and schedule, earned value analysis, expectation management.Key Skills: Leadership, project management, problem management.Achievements: Resource Forecasting, identifying new opportunities, driving new business.

Responsibilities: Project planning &documentation, transition, MAC planning.Key Skills: Project Management, Consultancy, and Technology Awareness.Achievements: Data centre build, project planning sign off.

LondonResponsibilities: Project definition and initiation, issue assessment, gap analysis, trend analysis, ETC, client requirements specification, requirements analysis, service delivery option design and analysis, cost v benefit analysis, recommendation design, solution design, solution implementation, project transition.Key Skills: Project Management, BPR, Business Analysis, Technology Awareness and Strategy..Achievements: 25% reduction in administration, identification of £70K unpaid revenue, introduction of automatic order status system, resolution of billing accuracy issues, migration of admin function to remote office in Milton Keynes.

As a consultant at Unisys my duties varied from the analytical to the practical buit usually in a service delivery environment to many of Unisys's largest blue chips including Railitrack Plc, Hampshire County Council, Merrill Lynch and Nationwide to name but a few.

Masters In Information Technology, Is&T

Diploma; Llb Hons, Legal; Law; European Law

Diploma In Legal Practice, Law

Law, European Law

Msc, Information Technology (Management)