Christopher Malone

Christopher Malone Email and Phone Number

Service Director at Computacenter @ Computacenter
hatfield, hertfordshire, united kingdom
Christopher Malone's Location
Greater London, England, United Kingdom, United Kingdom
Christopher Malone's Contact Details

Christopher Malone work email

Christopher Malone personal email

n/a

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About Christopher Malone

ITIL qualified Service Director specialising in IT service management and delivery to investment banking clients on behalf of their Technology partners.Specialties: Service improvement, contract negotiation, P&L management, leadership, project management, business take on, SLA/KPI management, financial management, relationship/stakeholder management, customer experience.

Christopher Malone's Current Company Details
Computacenter

Computacenter

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Service Director at Computacenter
hatfield, hertfordshire, united kingdom
Website:
computacenter.com
Employees:
10788
Christopher Malone Work Experience Details
  • Computacenter
    Service Director
    Computacenter Apr 2015 - Present
    London, United Kingdom
    Post Office LtdService Director for an EUC tower based solution to the Post Office, working directly with a SIAM organisation to deliver all aspects of end user computing to a branch and back office network of over 30,000 users, the largest of its kind in the UK.
    View
  • Computacenter
    Service Director
    Computacenter Feb 2013 - Mar 2015
    Worldwide
    British Telecom (BT)Service Director for a global desktop service comprising Incident, IMAC, Refresh, Packaging and Consultancy for 100,000 assets world wide.
    View
  • Computacenter
    Service Manager
    Computacenter Oct 2009 - Feb 2013
    Schroders LondonService Manager for a complex managed service encompassing onsite and leveraged support for Wintel, Unix, Networks, Security, DBA, Access Control, Service Desk, Operations, Storage, Backup, Asset Management, IMAC and Procurement.
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  • Computacenter Plc
    Service Manager
    Computacenter Plc Jul 2007 - Oct 2009
    RBS GBM LondonResponsibilities: Managing 60+ resources London Edinburgh and Manchester, £4m+ acv, 10,000 Wintel server support, 51,000 desktop assets, SIP, service reporting, BTO, relationship development.Key Skills: Leadership, Service Management, BPR, Business Development.Achievements: Service improvement, increased financial control, contract extension, ABN AMRO support contract win, process redesign, 2 new datacenter fit outs, footprint increase.
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  • Computacenter Plc
    Portfolio Accounts
    Computacenter Plc Feb 2006 - Aug 2008
    JPMC, John Lewis Partnership, Financial Services Authority (FSA).
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  • Computacenter
    Service Manager
    Computacenter Feb 2006 - Jul 2007
    Goldman Sachs London£6m+ acv, 4000 Wintel 1500 Sun server support, desktop support, service desk, service recovery, service reporting, financial forecasting, quarterly performance review, 4 direct reports.Key Skills: Service Management, Leadership, Strategy.Achievements: Service improvement, contract extension, contract renewal, NI enhancement, customer satisfaction, contract / service transition.
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  • Unisys Ltd
    Delivery Manager
    Unisys Ltd May 2005 - Feb 2006
    Merrill Lynch LondonResponsibilities: Managing 30+ resources, £3m+ acv, deskside support for 5000+ users, desktop provisioning & build, remote service desk, service reporting and review, escalation mgmt, project delivery.Key Skills: Service Management, Project Management, Technology Awareness.Achievements: Service improvement, contract extension, contract renewal, continuous improvement.
  • Unisys Ltd
    Project Manager
    Unisys Ltd Nov 2004 - May 2005
    Lloyds of LondonResponsibilities: Managing and reporting 20+ projects, forecasting resources, managing a team of 6 technical resources, managing budget and schedule, earned value analysis, expectation management.Key Skills: Leadership, project management, problem management.Achievements: Resource Forecasting, identifying new opportunities, driving new business.
  • Unisys Ltd
    Project Manager
    Unisys Ltd Sep 2002 - Mar 2005
  • Unisys Ltd
    Project Manager
    Unisys Ltd Jun 2004 - Nov 2004
    Responsibilities: Project planning &documentation, transition, MAC planning.Key Skills: Project Management, Consultancy, and Technology Awareness.Achievements: Data centre build, project planning sign off.
  • Unisys Ltd
    Project Manager
    Unisys Ltd Nov 2002 - Jun 2004
    LondonResponsibilities: Project definition and initiation, issue assessment, gap analysis, trend analysis, ETC, client requirements specification, requirements analysis, service delivery option design and analysis, cost v benefit analysis, recommendation design, solution design, solution implementation, project transition.Key Skills: Project Management, BPR, Business Analysis, Technology Awareness and Strategy..Achievements: 25% reduction in administration, identification of £70K unpaid revenue, introduction of automatic order status system, resolution of billing accuracy issues, migration of admin function to remote office in Milton Keynes.
  • Unisys Ltd
    Delivery Manager
    Unisys Ltd Sep 1999 - Nov 2002
  • Unisys Ltd
    Consultant
    Unisys Ltd Sep 1999 - Aug 2002
    As a consultant at Unisys my duties varied from the analytical to the practical buit usually in a service delivery environment to many of Unisys's largest blue chips including Railitrack Plc, Hampshire County Council, Merrill Lynch and Nationwide to name but a few.

Christopher Malone Skills

It Service Management Service Management Service Improvement Itil Service Delivery Contract Negotiation Project Management

Christopher Malone Education Details

Frequently Asked Questions about Christopher Malone

What company does Christopher Malone work for?

Christopher Malone works for Computacenter

What is Christopher Malone's role at the current company?

Christopher Malone's current role is Service Director at Computacenter.

What is Christopher Malone's email address?

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What is Christopher Malone's direct phone number?

Christopher Malone's direct phone number is +4417076*****

What schools did Christopher Malone attend?

Christopher Malone attended University Of Glasgow, University Of Glasgow, University Of Glasgow, University Of Glasgow, University Of Glasgow, University Avenue, Glasgow G12 8qq.

What skills is Christopher Malone known for?

Christopher Malone has skills like It Service Management, Service Management, Service Improvement, Itil, Service Delivery, Contract Negotiation, Project Management.

Who are Christopher Malone's colleagues?

Christopher Malone's colleagues are Sandra Borges Correia, Andreas Heinze, Michael Bennett, Tara Cooper, Virginie Letrou, Adnan Akbar Khan, Severin Hoffmann.

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