Christopher Marconi Email & Phone Number

Chandler, Az, Us

Aliso Viejo, Ca, Us

Microsemi -subsidiary of Microchip

Los Gatos, California, Us

San Mateo, California, Us

• Implement services to new and existing customers including but not limited to deployment strategy, roll-out/adoption plan, and business reviews. • Lead proactive communication to increase awareness and adoption of services through continued strategic planning and training.• Cultivate relationships within installed customer base and uncover customer needs. • Work cross functionally to define additional ways to grow usage and expand the revenue by identifying up-sell opportunities to aligned Sales Executives.• Exhibit leadership by providing suggestions for improving processes and the approach in managing customers.

San Jose, Ca, Us

• Maintain KPI dashboard with account trends for all Corporate account base segments.• Active member in the creation of a proactive support model, providing weekly and monthly reporting to management in India.• Forecast retention in $80M corporate base with variance of less than 2%• Implemented new customer communication process, transitioning email customer support to online ticketing portal.• Managed mail merge project designed to streamline new account notification process.• Contributed data and graphs on account trends for quarterly business reviews.• Developed new Touch Point process for customers in a 12 month lifecycle. Delivered training to Corporate Support Team on process and successfully managed development and implementation of process.• Responsible for operational tasks for corporate account base, managing zero renewals accounts, processing final approval of customer cancellation requests, and assisted in defining new provisioning process for customer websites.

• Helped design 90 day implementation process. Created process documents, delivered training of process to entire Introduction Services team, and helped deliver implementations to Commercial accounts. Assisted with ongoing development of process and procedures of the 90 day implementation cycle.• Responsible for developing new Implementation Advisor role (30 day implementation), process and procedures. Successfully trained and implemented role to the Corporate Support Team.• Responsible for customer account retention and adoption. Managed between 100 to 115 accounts, $200,000 monthly recurring revenue. Met or exceeded upsell goal quarter over quarter consistently.• Designated as the point of contact for all Public Sector accounts aligned to the Corporate Support Team, assisting Public Sector Sales Account Managers with all customer related questions and inquiries.• Assisted with processing all new corporate account orders.• Conducted service implementations, aligned to 18 Corporate Sales Representatives.• Assisted Operations Team with new customer sites, branding, and Ops-Change requests.

San Jose, Ca, Us

• Responsible for booking and invoicing all Professional Service’s projects based on customer signoff of statement of work and milestone documentation.• Work cross functionally with Finance and Project Management teams to ensure accurate and timely revenue recognition.• Submit weekly updates of the Professional Services reporting dashboard on the web.• Conduct weekly revenue forecasting calls with both Finance and Service Delivery teams in order to confirm project milestones and prepare for revenue recognition.• Provide ad hoc sub-ledger reporting to the Professional Services Finance team.

San Jose, Ca, Us

• Manage service orders for East Coast and Key Enterprise Regions.• Responsible for processing all new maintenance contracts for East and Key Enterprise regional customers.• Provide resolution to Gold Customer order issues, working cross-functionally with Customer Service and Service Sales Account Managers.• Assist the Renewals team with various service contracts inquiries.• Lead activities in reducing total backlog of orders, from $60 million to $19 million.