Christopher Marcus Email & Phone Number

St. Louis, Mo, Us

Serve as leader, managing a team of 15 licensed analysts, handling complex subject matter for Overlay management for fee-based managed accounts as well as group dynamics including daily management of workloads, KPI’s, project management, staffing, associate development, performance management and process improvement.• Provide leadership and management for the Advisory Trading Team• Communicate proactively and collaborate effectively to build relationships with key stakeholders • Employ effective delegation and distribution of tasks and assignments to the team to ensure workload is handled effectively • Identify, create, and implement operational reports and procedures as necessary for compliance and regulatory purposes• Develop the competencies of each team member through one on ones, feedback, delegation and coaching• Responsible for creation, implementation, and oversight of WSPs for Advisory Trading Operations • Lead multiple projects involving internal and external business partners in effort to solve for operational excellence and enhance the Advisor experience through technology, automation, and efficiencies• Proficient in Vestmark, Security APL, Fiserv UWP trading systems• Active member of the Advisory Operations Roundtable which is a private membership think tank for executives from account administration, trading, billing, compliance and performance reporting disciplines of registered investment advisory groups.

St. Louis, Mo, Us

Serve as leader, managing a team of 15 licensed analysts, handling complex subject matter for Overlay management for fee-based managed accounts as well as group dynamics including daily management of workloads, KPI’s, project management, staffing, associate development, performance management and process improvement.• Provide leadership and management for the Advisory Trading Team• Communicate proactively and collaborate effectively to build relationships with key stakeholders • Employ effective delegation and distribution of tasks and assignments to the team to ensure workload is handled effectively • Identify, create, and implement operational reports and procedures as necessary for compliance and regulatory purposes• Develop the competencies of each team member through one on ones, feedback, delegation and coaching• Responsible for creation, implementation, and oversight of WSPs for Advisory Trading Operations • Lead multiple projects involving internal and external business partners in effort to solve for operational excellence and enhance the Advisor experience through technology, automation, and efficiencies• Proficient in Vestmark, Security APL, Fiserv UWP trading systems• Active member of the Advisory Operations Roundtable which is a private membership think tank for executives from account administration, trading, billing, compliance and performance reporting disciplines of registered investment advisory groups.

Serve as a leader for client service teams to engage high valued Registered Investment Advisors (RIAs) to become familiar with their respective businesses, determine their specific needs, and provide Scottrade solutions that support the growth of their business and Scottrade Advisor Services (SAS). ESSENTIAL FUNCTIONS: • Identify and align the needs of RIAs working with Scottrade to effectively grow their business by educating and consulting on RIA industry practice management. • Monitor and review RIAs CRM information; including activities, notes, phone calls, and product/service interests. Use CRM to identify RIAs that need a specific product and/or service. • Effectively receive, retain, and implement directions that impacts processes and procedures. • Provide information and promote the features and benefits of Scottrade Advisor Services new and existing products. • Assist RIAs with trade allocation reconciliation and executes individual and block trades for master accounts, as needed. • Grant exceptions to RIAs when appropriate. • Assist management to train and mentor team members, increase team engagement, write performance reviews and lead team meetings. • Assist in establishing goals that align with the company’s initiatives and assist in providing team members direction in carrying out strategies to achieve set goals and objectives. • Assist in establishing and implementing asset gathering campaigns that promote mutual benefit to RIAs and Scottrade Advisor Services.

Saint Louis, Mo, Us

The main purpose of this position was to provide product and platform support for Scottrade’s most active clients. Key responsibilities included delivering a consistently superior level of service while educating clients on investment strategy, technical analysis and Scottrade’s platforms, uncovering client needs and providing solutions through account consolidation and product offering. Duties and Responsibilities: · Assisted clients to a high degree with trading strategies, order flow, market mechanics, options, margins, tax reporting, placing trades and trading platforms.· Presented Scottrade's trading platforms and products at Active Trader Tradeshows at many major cities across the US including: New York City, Las Vegas, San Francisco, Dallas, Orlando, Chicago.· Fielded questions from potential customers regarding Scottrade accounts services, products, fees, and the trading platform; provided timely, professional responses to customer inquiries.· Proactively contact customers via outbound calls regarding business development, education and asset retention opportunities.· Educated our branches and Scottrade employees on complex options and equity trading strategies.· Resolved customer complaints and problems. Skills Acquired: · Strong knowledge of options, margin, trading strategies and investment taxation.· Knowledge of industry rules and regulations that relate to options, margin, and advanced trading strategies.· Strong analytical and problem solving skills that result in higher client satisfaction.· Passion for the markets and technical analysis.· Ability to use the Service Key program to strengthen client relationship.· Work in a team environment to service client needs· Exceptional written and verbal communication skills.

Saint Louis, Mo, Us

This position enabled me to learn and develop the skills needed to enhance the client experience and build client loyalty by delivering a courteous, knowledgeable and professional customer service experience that encompasses Scottrade’s core values. This position required sound brokerage industry knowledge in effort to help clients remove barriers to financial success by providing education and support around investment products, services and industry regulations. ESSENTIAL FUNCTIONS: • Provide excellent customer service to all customers and prospects via phone, e-mail, social media and chat to achieve client satisfaction and meet measurable department goals.• Resolve client issues and assist them to understand Scottrade’s platforms, investment products and services including stocks and options, bonds and fixed income, mutual funds, ETFs, CDs, money markets, margin loans and Scottrade’s Banking products.• Educate clients on brokerage industry to assist with their investment needs.• Engage clients in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools.• Research, educate and support trading for Scottrade clients in a timely manner and accurately enter client trades.• Work in detail with margin accounts, buying power calculations and account balances.• Follow established guidelines for client accommodations to strengthen client relationships.• Effectively utilize Client Relationship Management (CRM) tool to record and inform branch offices of potential new assets and product opportunities that require follow up.• Act as a branch liaison when appropriate.• Assist with the orientation and training of new Service Center associates.

My internship had allowed me to gain experience in multiple roles as well as develop a solid understanding of the corporate culture at Scottrade.

Bachelor Of Business Administration (Bba), Finance And Financial Management Services

Associate Of Arts (Aa), Business Administration And Management, General