Christopher Mariano Email & Phone Number

• Collect and prepare all necessary documentation for the loan package.
• Research applicant credit status and current financial position.
• Complete loan contracts and ensure clients are kept informed of the rules and requirements.
• Respond to customer inquiries via phone, email and chat regarding loan status, required documents and other general inquiries
• Work with clients to establish their needs and recommend suitable types of loans.
• Follow-up with clients to verify important information.

Taguig, National Capital Region, Philippines

• Speak with loan borrowers on the phone and email, advising and guiding them throughout the entire loan process.
• Review financial information from all relevant parties.
• Originate and evaluate loans according to company guidelines and standards.
• Submit and monitor the status of applications.
• Maintain good relationships with clients by keeping them informed.

Taguig City, Philippines

• To assess loan applications through the use of lending experience and knowledge in structuring deals, balancing lending guidelines to protect the company’s lending portfolio to write sound profitable business, checking.
• To accurately interpret valuations identifying any possible risk from comments made.
• Responsibility to report any loan documents that may be considered fraudulent.
• To liaise with the funders/asset finance insurers/business partners with regards to the status of the loan applications upon approval of the designated supervisor/manager.
• Follow through loan approvals to pre-settlement and ensure loan conditions are met.
• To coordinate Business Partner follow-up on other missing documents.

Taguig City, Philippines

• Customer Service / People Management:
• Ensure staff are provided with the highest level of service within company guidelines.
• Assist Business Development Managers (BDM) and Sales Managers (SM) with application follow up, progress reports, pipeline maintenance and general loan application support.
• Establish and maintain records including the reconciliation of corporate AMEX cards and recoverable expenses
• Assist in creating presentations, documents and communications for the external presentations
• Collecting, distribution of correspondence / mail

Muntinlupa City, Philippines

• Assists end users with basic-advanced technical issues/concerns
• Conducts fault assessment and escalates system issues to development
• Contributes to client retention by providing brilliant customer service and reliable solutions
• Manages Zendesk and Intercom (chat/email) message queue
• Manages Knowledge Base / Help Center / Support Articles
• Collates and reviews client feedback for product improvement

Makati City, Philippines

• Generate complete, accurate, and timely invoices using Xero
• Correct entries on invoices for discrepancies in prices, quantity of contacts and total amount
• Prepare billing statements, receipts, and checks as required and enter details in the system
• Maintain records of invoices posted, payment collected, and change in address of clients
• Coordinate and compile weekly reports
• Organize and maintain files

Makati City, Philippines

• Handle daily stress levels, complexity, call/email volumes and diversity of customers in the contact center.
• Verify customer data to detect and identify financial fraud.
• Update client information
• Demonstrate appropriate and professional phone skills, exhibited composure and patience.
• Comprehensive knowledge of the service provided by the company and to customers:  Credit/Debit cards  Deposits  Loans  Investments  Online Banking
• Answer high volume of inbound calls/emails and assist customers with their accounts.

Muntinlupa City, Philippines

• Respond to incoming inquiries, customer questions and resolve problems to standardized procedures while maintaining a courteous manner.
• Gather information and ask questions to determine source of problems and customer needs.
• Assist customers in setting up their email clients (MS Outlook, Mozilla Thunderbird, etc.)
• Record all customer and issue-related information in the proper database.
• Assistant Team Lead / OIC duties  Call quality evaluations  Coach agents to provide constructive feedback, addressing areas for improvement while establishing a clear path for meeting goals and objectives.  Shift.

Mandaluyong City, Philippines

• Evaluate benefit insurance claims and process payments for applicable claims.
• Respond and analyze queries related to claim applications, payment procedure, denial reason and deductible amounts.
• Ensure that received information from all sources is complete and accurate.
• Analyze and verify data received for claim application and related documents.
• Ensure company records were validated and claim approval.
• Converse with insurance agents, brokers and claimants to investigate questionable statements.

Muntinlupa City, Philippines

• Dissects and analyzes information from the time the case was entered into the system, to the underwriter approval, and up to when the case enters the Final Act work queues
• Analyze information from application, supplemental forms, and correspondence for accuracy and completeness of the policy information based on defined state rule and process guidelines
• Determine proper policy effective dates, forms on delivery and signature requirements to place the policy in force
• Determine if all delivery requirements are received
• Applies submitted cash and credit card charge into system, if any
• Edit and issue term policies, generate necessary amendments, forms, and letters for delivery.

Bachelor Of Science (Bs), Computer Science

Education record

Activities and Societies: Artist Club