• Supports all Client and KYC Risk Frameworks lines of business (High Risk Account Classification, Customer Risk Scoring and Name Screening), in the development and management of process enhancements.• Manages regulatory and internal audit response efforts by coordinating amongst stakeholder groups, designing issue resolutions, and drafting official correspondence.• Advise on and develop remediation action plans to address findings raised as part of regulatory reviews or internal audit findings related to customer risk scoring, name screening, and high-risk account product usage.• Design, develop and maintain the High Risk Account Classification process for credit card customers which monitors transaction activity for high-risk product usage to aid in determining appropriate customer risk scoring attributes.• Enhance and manage the Citi internal list utilized to assess the appropriate risk exposure associated with the various industry types doing business with the firm.• Manage framework documentation, (policies, procedures, and methodologies), used to govern the processes covered under the Client and KYC Risk Frameworks program.• Design and manage technology requirements for program enhancements across all workstreams aimed to automate and/or simplify the program efficiency.• Develop and manage a KYC and Transaction analysis program aimed to identify risks associated with new to bank retail customers, resulting in >25% closure rate of AML related risk findings over a 2 year period.

• Management oversight of a Global KYC Renewal Program, with teams located in 11 countries, encompassing 75 employees.• Global oversight and responsibility for the PTR program across all regions, to ensure continued effectiveness and consistency of the PTR process across regions & virtual hubs as applicable.• Lead and manage all OCC Matters Requiring Attention (MRA) activities, to include strategy and Global execution of all MRA related milestones, as well as responsible for all other Regulatory and Audit related deliverables on behalf of the Global PTR program.• Functionally responsible for AML PTR Compliance program oversight as well as execution against related AML/KYC Policies & Procedures• Lead and participate in related Oversight/Executive committees governing the execution and scope of the Global Program, (Correspondent Banking Oversight and Payment Intermediary Oversight Committees).• Interface with responsible global Relationship Managers (RM) and Business Heads to develop expertise in standard business practices in local jurisdictions, possible areas of concern and resolution of potentially suspicious matters as it relates to PTR and related focus clients. • Provide subject matter expertise, as needed on KYC/PTR related processes inclusive of applications and tools used to support the investigation process for the First Line Business and Local/Regional Compliance• Liaise with senior management, investigative units, and supporting units within Citi on unusual activity identified within reviews on Foreign Correspondent Banking clients, Foreign Missions, and Payment Intermediaries

• Direct management of twenty analysts overseeing two transaction assessment programs, with one specializing in periodic KYC reviews of client accounts, and the second focused on escalation investigations.• Provide subject matter expertise of AML analysis and recommendations for the first line business and Local/Regional Compliance, related to Foreign Correspondent Bank, Embassy, and Money Service Business client activity.• Develop, implement, and maintain processes and procedures to ensure compliance with current regulatory guidance and internal Citi policies.• Review and validate investigations to ensure that research and analyses comply with procedures requirements and all conclusions are well written and supported by research and analyses.• Review and approve Suspicious Activity Reports (SARs) and recommend relationship retention or termination.• Ensure all PTRs are produced during the specific monthly review period. This entails tracking, assigning, and reviewing anywhere from 120 to 150 client reviews during a calendar month.Chairing monthly committee meetings for the oversight groups related to the products covered by the groups managed (Foreign Correspondent Banks, Money Service Businesses, and Foreign Missions).

• Provide subject matter expertise, as needed, related to Foreign Correspondent Bank client activity. • Designed, managed, and organized the successful rollout of the PTR process to EMEA and APAC regions in response to the OCC Consent Order.• Obtain and analyze transactions and transaction patterns related to Foreign Correspondent Bank client activity.• Validate Know Your Customer information using proprietary, subscription and public databases. • Asses large data sets and conduct full enhanced due diligence on transacting parties engaging with Citi customers.• Review and validate investigations to ensure that research and analyses comply with procedural requirements and all conclusions are well written and supported by research and investigation.• Provide AML and KYC knowledge to stakeholders engaged in the periodic renewal process to aid in the timely uplift of KYC profiles. • Preparation and filing of Suspicious Activity Reports (SARs), as well as determining account retention or termination.

• Conducting AML investigations using both internal and external resources to determine the validity of transactions identified by transaction monitoring systems as potentially unusual.• Perform transaction analysis, employing designated tools to identify patterns, risks, and anomalies. • Document the analysis referencing key facts uncovered in the research process and identified in the analysis process. • Finalize and articulate an appropriate conclusion based upon extensive research and analysis. • Prepare and file Suspicious Activity Reports (SAR) for regulatory reporting that are fully compliant with standards, policies, and procedures.• Provide feedback and assist in executing procedural updates and training programs for new analysts.

• Answering incoming customer calls related to retail bank account issues or questions, and investigating the issues towards equitable solutions which benefit the customer experience and the firm’s best interest.• Manage investigations of retail banking clients and determine the root cause of accounting or fraud related issues.• Educating customers on proper banking practices while setting appropriate expectations of the banks responsibilities to ensure customer security. • Interact directly with customers, listening to their needs and concerns, adapting to each situation to take the appropriate actions in resolving claims.• Investigate claims by analyzing transactions to provide customers with information needed to identify early signs of concerns to prevent unnecessary claims.