Key FunctionsMotivate and hold accountable a team of employees including leasing and maintenance staffEnsure that that all prospects, residents and family members have positive interactions with team membersResponsible for the oversight and execution of building operationsOversee budgeted financial expectations including rent collections, occupancy expectations, and expense guidelines.Responsible for the hiring of team members, and providing continuous learning and development of their team

Key FunctionsAssist the property manager in the oversight and execution of building operationsAssists with the hiring of team members, and providing continuous learning and development of their teamAids with securing lease agreements as well as the lease renewal process of current residentsKnowledge, Skills, and AbilitiesExceptional customer service skillsAbility to multi-task and quickly adapt to changeKnowledge of Microsoft ExcelMust be able to work a flexible schedule

Maintains a strong knowledge of various company leasing tools and programs including property management software, lead tracking systems etc.•Complies with all company policies and standards.•Arrives to work each day in full compliance with company appearance standards.•Assists in maintaining a motivational atmosphere in the workplace.•Can effectively compile and analyze market studies as needed/required.•Provides and receives open, positive, direct feedback to all team members.•Assists in the organization and preparation of move-in, renewals and the move-out of our residents to ensure that the process is a positive experience (worthy of referral)•Assists in the creation of interesting newsletters and social media updates, on-target social events and rent collection, remembering that each of these interactions with our residents should be very positive.•Assists in resolution of resident concerns•Assists the Executive Director in the pursuit of opportunities to increase income, decrease expenses or add to the overall value of the community whenever possible.•Effectively completes all position relevant paperwork in a timeline consistent with company standards.•Completes the daily marketing checklist.•Completes community tours in a manner that meets company expectations.•Ensure that the leasing office, clubhouse and models present well at all times. ( refreshments, cleanliness, etc.).•Process all applications adhering to company guidelines and policies. Unauthorized specials, deposits, etc. should not be offered or condoned.•Produce weekly measurable results, including leasing apartments weekly. Performs with excellence on the phone, in-person, in follow-up and all other pertinent areas.•Personally audits apartment homes, models, gatehouse, amenities and grounds daily to assist the Leasing Manager/Executive Director and to ensure that excellence is visibly demonstrated.

• Process in-bound orders from customers and consumers• Receive and respond to customer and consumer inquiries, requests, and complaints via phone or in writing • Use suggestive selling to inform customers and consumers of new products• Evaluate and resolve customer complaints by presenting solutions• Handle daily clerical functions including but not limited to filing and faxing• Use moderate amount of judgment when making decisions, answering questions, or investigating problems

• Elicits and records customer information and inquiries using a computerized system• Recognizes, conveys, promotes, and sells products and service value• Achieves overall performance goals• Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call

• Customer service: including general billing and service, consumer education, activations, escalations, order payment processing and plan care• Associates’ training curriculum: design and delivery• Level 1-3 technical support including complex fix scenarios from smart phone of advance PC troubleshooting• Innovative diagnostic and triage automation solutions bring advanced cost reduction and customer satisfaction

I would make sure The Floors were stocked and every customer was helped. I would also work the Register and assist in Inventory count

I was a teller and i made sure to get the right account for all my customers make sure i am helping in any way to make some one more money and to make sure there money was safe.Open Saving checking money orders accounts as well.