Christopher Mcdonnell Email & Phone Number

Braintree, MA

Hanover, MA

• Develop project and resource plans to coordinate and schedule small to large implementations utilizing support, field, manufacturing, and S&H resources.
• Evaluate project success by revisiting project mission and goals to ensure they were met and project was implemented on time, on budget, and the customer was satisfied with outcome.
• Develop an ongoing maintenance and support strategy once the project is implemented and transitioned to others to support.
• Insure escalations are handled to a final resolution to the customer’s satisfaction and escalate as needed to ensure satisfactory closure.
• Address billing disputes per in scope / out of scope work, quotes and NTE increases.
• Create / document call handling/ direction and troubleshooting techniques so the field has a flow process to refer to plus an understanding of customer’s network technologies and concerns.

New England, New York, New Jersey

• Assistant to the Regional Manager in handling day-to-day tasks and responsibilities and providing direction whenever needed.
• Schedule and direct Field Engineers to provide customer support insuring customer satisfaction.
• Insure company policies are implemented/ followed with weekly conference calls with the field and management providing documentation when necessary.
• Work with support, field manager, project managers and account managers to coordinate efforts in providing successful resolutions to roll-outs and service requests.
• Insure final resolution to service related issues.
• Handle day-to-day administrative tasks for a team of 16 employees.

Greater Boston Area

• Provide service maintenance and support for network document processing equipment, PC’s, printers, servers, and intelligent safes.
• Address, troubleshoot, and resolve break fix issues to final resolution.
• Proactively provide technical advice to the customer to improve operations.
• Install check processing machinery and peripherals.
• Install Cash Automation equipment.

Real Estate

Diploma