Oracle Managed Cloud Services enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

WebDAM, a Shutterstock company, is the leading cloud-based digital asset management, revolutionizing the way marketing and creative professionals manage and share their digital media. Our flagship application, WebDAM, provides enterprises with online tools for managing, sharing, searching, retrieving, and distributing creative collateral in the cloud. WebDAM has been implemented across hundreds of organizations, such as Lyft, Elmer’s, Vodafone, Alaska Airlines, Salesforce, Symantec, Yakima, Danone, GE, University of California and many more.

• Responsible for managing a 2.75 million dollar book of business comprising of Fortune 500 companies from a variety of industries.• Conduct weekly meetings to communicate client specific deliverables, best practices and comprehensive data results from Return Path Suite.• Work with clients to define and implement email best practices to meet their business needs and improve deliverability and ROI.• Responsible for ongoing technical account planning and management of specific account issues using client data.• Provide expertise on the Return Path tools and advise on key features and functionality to make strategic recommendations.• Q2 retention rate of 100%.• Q3 retention rate of 97%.

• Analyzed client delivery performance across a variety of proprietary Return Path and publicly accessible tools to assist in determining most likely root cause(s) of email delivery problems.• Assisted sales and service teams by proactively monitoring client accounts, analyzing issues and providing recommended resolutions.• Responsible for generating, formatting and preparing monthly/quarterly reports based on client specific data.• Proactively joined strategic client calls with Account Managers to rapidly increase my knowledge of Return Path products, client implementation and overall knowledge of the email industry.

• Generated 100k-plus in revenue through website design service sales.• Managed a minimum of 30 inbound/outbound calls daily to sell Intuit core products and resolve a wide variety of technical issues.• Responsible for customer accounts across multiple locations to ensure customer success and retention.• Educated customers on Intuit core and new product releases and translated feedback into recommendations for senior management and product teams.• Single-handedly implemented a real-time notification tactic to increase revenue by alerting my peers of incoming high-value sales opportunities.• Received continuous positive customer service feedback that was submitted voluntarily to my management.

• Educated prospective customers on Super Glass products and solutions.• Responded to customer, small business inquiries and estimates by phone, email and live presentations.• Coordinated high end projects with workers in the field and assured timely completion.• Managed vendor relationships during new product acquisitions and made recommendations to management.• Oversaw customer accounts with insurance companies, contractors and high-end living complexes.• Developed new clients through cold calls and ensured customer retention with follow-up communications.• Assured product availability and timely service.• Processed cash and credit card receipts; posted monthly totals in a spreadsheet for tax purposes.

• Conducted in-home estimates and customer service follow-ups.• Ensured thorough job cleanup at customers’ homes/businesses.• Fabricated custom glass to customers’ specifications.• Promoted in 2008 to sole sales associate.