Christopher Mcshane Email & Phone Number

Cork, County Cork, Ireland

- Process and retrieve orders from Great Plains, ITSM and e-mail- Verify and enter shipping and license information into various systems- Generate product licenses and keys using various license key generation utilities- Forward packing slips requiring outside fulfillment to the respective brand contact- Set-up customer account for electronic deliveries- Research and resolve issues with orders and license keys- Assist global Support and sales staff with issues concerning orders- Assist global customers with issues concerning orders- Research and provide information for various audits- Attend various meeting and give presentations- Assist on projects relating to Order Administration- Help to manage and assist on projects relating to Order Administration- Help in training of Order Administrators as required

Cork

· This position was also a door to door sales position involving different Vodafone products such as broadband , telephone and mobile phones· I gained a lot of customer service skill as I spoke to many customers daily· I dealt with customer issues and queries over the phone and face to face· Overall I have gained the utmost confidence in dealing with customers and customer service· I dealt with customers Billing issues and technical issues

Cork

· I have gained a lot of experience dealing with customers and dealing with their problems. I am very friendly when dealing with customers.· I learned about computers and other electronics such as satellites, televisions , cables etc.· I have learned the use of a till and all the various types of transactions. E.g cash, credit card, cheques etc.· This job was based around team skills and I believe I have the ability to work with a team.· I had many different tasks in this position such as stock take, stock relocation etc.· I gained experience helping customers over the phone with their problems and issues.· I learned to work under pressure during busy hours doing many different tasks.

Cork

· This position consisted of door to door sales , customer service and the management of a five man team· I learned about various different products included digital TV , broadband and telephone services· I learned how to use many different sales skills and also learned about contracts and customer rights· I had to manage a team of five people and I continuously motivated them to perform their tasks well and to ensure that they exceed weekly targets consistently · I had to sign customers up to receive UPC products