Responsible for lead generation and implementation of marketing strategies to increase membership performanceAssist studio operations and act as the Manager on Duty in the absence of the Studio Manager.Help to lead, develop and evaluate the performance of staffWork collaboratively with Studio Manager to properly manage and exceed all OTF sales goalsProvide timely and effective decision-making regarding customer service issuesPlan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement

Planning, organizing, and promoting athletics events and leagues for youth and adults.Instructing and training officials, scorekeepers, and coaches in rules and procedures of various sports.Assisting Operations Managers in preparing annual budget for Athletic ProgramsPromoting Athletic Programs throughout the community through written publications and brochures and encouraging participations and presenting reports and evaluations to the DirectorVerifies Employee time sheets.Attends Sports Advisory, Recreation Commission and Various committee meetings.Collects participation's feesSupervises games sites and supervisors; ensure that supervisors open and close facilities, collects timesheets, monitors participants, officials and scorekeepersAbility to work nights and weekendsEvaluating athletic programs and presenting reports and evaluations to the Assistant Director and Director.

Provides customer service by assisting customers with inquiries, processing registrations and processing payments.Manages sites by ensuring site supervisors, referees, coaches and scorekeepers are adhering to the Concord Parks and Recreation policies and procedures, and assists with crowd management.Provides support as needed at athletic events and facilities (i.e. race events, Lake Fisher boat rentals, McInnis Pool, etc.)

Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. Performs general office tasks (paperwork, filing, answering phones, data entry, etc.)Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Assist in supervison of activities in Methodist Home Recreation Park.Assist in monitoring of recreation equipment, building, supplies, and materials.Providing customer service handling funds in the recreation Center or park facility through telephones,emails, the website, and Mecklenburg County Park & Rec social media.Assisting walk ins patrons with programs dates and information about park and rec activities.Watched participants to spot difficulties and provide aid, stopping activities and offering medicalassistance.Assisted in enforcing rules and regulations.Assist in collecting fees and taking registrations for recreational programs and facility rentals.Handling customer inquiries complaints.Performing related work as required

Greeting all members, guest, and staff pleasantly with enthusiastic smile and personality.● Building a positive relationship with members and staff, but also encouraging membersto join YMCA programs.● Attending meetings, participating in YMCA activities, and going to assigned events andtrainings. Cleaning the fitness equipment keeping up with fitness count on the floor andmake sure the weights are restacked.● Youth coach, begin each game with a prayer and/or devotion and ensure game conductedreflects Y values of caring, honesty, trust, responsibility and faith. Diffuse conflictssituations, be a positive role model, enforce rules for sport and YMCA Sports philosophy,and knowledge of emergency and safety procedure

Leading and managing membership sales while generating supplements sales and servicing new memberswith our latest promotions.Generating Sales through network marketing, formal presentation, public presentation, and phone calls.Overseeing and managing our prospecting systems.Promote and service our products to new members like personal training and supplements .Lead by example, by developing your staff that is around me. Preparing the staff for objections andattending all sales staff training meetings.Assist the General Manager (GM) in make sure the sales staff is aware of the company polices andprocedures.Assist the (GM) in hiring, training, scheduling, and leading sale staff.Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

So actively pursue enrollment of new members through self generated sponsor programs.Building a referral base by setting up promotional tables, also calling on new business and corporateaccounts in the Rock Hill area.Obtaining leads through member referrals but also giving club tours and membership presentations.Supported staff development and goal attainment by focusing on skill development and job satisfaction.Utilizing the (CRM) computer referral member to get track of sales and appointments.Using effective planning to implement use of exercise through independent judgement .Using the best discretion in determining the best way to make the company profits.Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Greeting each customer and guest as they walk through Bank of America Stadium.Promote energetic atmosphere with a friendly family smile.Monitor assigned areas in making sure all guest are safe at Bank of America Stadium.Understanding and enforcing the NFl policies and producers when it comes to clothing and accessories.Answering quest question in timely fashion as it relates to their game day experience.Planned coverage needs and organized services to support incoming special event

Responded to customer requests for products, services and company information.Maintained customer happiness with forward-thinking strategies focused on addressing customer needsand resolving concerns.Compiled customer feedback and recommended service delivery improvements to management.Supported customer needs by fielding diverse questions about issues such as available merchandise,current prices and upcoming company changes.Consulted with outside parties to resolve discrepancies and create effective solutions.Provided primary customer support to internal and external customers in fast-paced environment.