Christopher Merryman Email & Phone Number

United States

As a Warranty Supervisor I assisted clients with their warranty questions and concerns. I scheduled appointments to address client concerns and I led my punch out crew to address any issues that arose. If we were unable to fix the problem ourselves, I worked with vendors to schedule appointments with the clients to have the issue fully resolved. During this time I was still in communication with the clients to make sure their needs were fully addressed either by myself and my punch out crew, or the vendor until the problem was resolved. Before this position I was a novice to the construction industry. I found the work extremely rewarding and was able to learn very quickly. During my time at NVR as a Warranty Supervisor I gained new knowledge such as how to fix and adjust doors, joist and truss repairs, subfloor repairs, and other basic repairs and fixes. I also learned how to troubleshoot basic electrical, plumbing, and HVAC problems.I used the Schedule Pro program to search house plans for reference to repairs. I also used SSTARS to log and keep track of service calls.

Fredericksburg, Virginia, United States

As a Sales Associate my biggest priority was customer service. I worked one on one with commercial and residential customers to assist with purchases and to give professional advice on their individual job needs. I had to learn and maintain product knowledge not only on paint, stain, and color formulas but also in sundries and in how to use and apply all products. I was responsible for making safe and timely deliveries in the company vehicle. I am proficient in color matching with paint, wood stains, and even colored caulk. Coming from a background with no experience in paint I was a fast learner and was promoted to store manager within 2 years. As a Store Manager I still have all the duties I did as a sales associate, but with additional responsibilities. I am now responsible for managing a team of multiple people as well as training any new hires we have. That training may be in daily store operations or in technical knowledge. With managing my team also comes the tasks of scheduling and payroll. I participate in weekly meetings with regional management, as well as my team, produce weekly sales reports, manage inventory and order product when needed. I am responsible for making the nightly deposits and for pricing, such as customer discounts, customer lines of credit, etc. I provided customer resolutions to ensure a pleasant experience with my company.

Fredericksburg, Virginia, United States

As a Backroom Captain I was trained on power equipment, such as power jacks and pallet stackers. I was tasked to maintain accurate counts on store merchandise and maintain a clean and orderly backroom. I also retrieved merchandise for the sales floor or for store guests and coordinated with other team member on projects to help ensure the store was running smoothly.

Fredericksburg, Virginia, United States

As a Flow Team Member my main job priority was to make sure that store merchandise was stocked in a timely manner as well as stocking backroom merchandise. My other duties included posting weekly sales advertisements on individual products on store shelves, helping customers locate products, and training newly hired employees when needed.