Christopher Mete Email & Phone Number

Melbourne, Australia

StarRez is a software development firm serving telephony management & residential living communities in higher education with more than 60% market share in Australia. My role is responsible for the support and maintenance of our proprietary software applications, from general user help through to troubleshooting high level and complex technical issues. Duties include: Provide technical support via telephone, email & remote connections  Remotely install and configure integration for a broad range of systems and import and manipulate data from various sources  Migrating old systems to new systems  Enter all inquiries into the job tracking system.  Track and advise about chargeable work being completed  Troubleshoot high level technical issues across multiple systems, end to end  Document new and amend existing procedures Follow escalation processes

 Act as point of contact for clients requiring assistance with a wide array of technical queries. Provide end to end issue resolution using various communication mediums. Mediate with the Technical Operations team for escalated and outage issues. Communicate with all levels of user within the Construction Engineering and Resource Industries from Subcontractors through to Chief Executives Liaise as subject matter expert for internal and external clients Mentor and train new support desk recruits Test and bug report new software releases before deployment Provide timely thorough email support (100 WPM at 100% accuracy) Run KPI reports for Team Leader and for team meetings. Apply my excellent oral and written communication skills to overcome language and technical barriers. Provide relief management in absence of the Team Leader.

Incoming Call Center* Assist clients by providing concise information on various; ® products and services.* Adhere to Q.A and KPI measures set by; * Mediate client disputes on behalf of the company* Work efficiently to achieve a balance of excellent client service whilekeeping call length to a minimum* Use my knowledge and experience to assist my co-workers via thementoring program* Continually expand my knowledge and take on new product lines toprovide my clients with the best service possible and remainchallenged in my role