Shannon Pitton Email & Phone Number

Bridge between Sales and Implementations for new projects:- - Monitor Implementation Team project statuses- - Evaluate incoming projects and assign to appropriate Implementation Team based on their current/projected workload- - Provide reports for Director of Implementations evaluate project load and team efficiency over time and at presentSummit Performance:- - Assign and track Summit Performance training and consulting projects- - Calculate commissions, request and confirm invoicing, report commission verification to recipients upon payout- - Create/maintain reports for President of Summit PerformanceAdirondack Summit conference planning committee:- - Maintain task lists and create agendas for weekly team meetings- - Create text/media for announcements (email/Facebook)- - Build schedule template, verify site BEO's, and create room assignments- - Facilitate call for programs and coordinate internal and external presenters and panels- - Manage schedule formats in Excel, PDF, and within our conferencing app, AttendifyAuxiliary webinars/trainings:- - Coordinate with committee to create virtual training opportunities, most recently including 30 ADK Workshop sessions in Fall 2021, 10 ADK Apex sessions in Spring 2021, and 30 Virtual Adirondack Summit sessions in Fall 2020- - Organize sessions, presenters, topics, schedule, as well as social media and email announcements/remindersSoftware Innovation Team (SIT):- - Co-lead team of clients to gain quarterly feedback on enhancement and new feature requests- - Create surveys for team to prioritize requests- - Present requests to Development Team and report decisions back to SITSocial Media:- - Manage client Facebook page including post creation for TipTuesdays, announcements, polls, theme weeks, etc

- Implement housing, conduct, conferencing, and parking software for institutions of higher education- Database and web server installation support; Oracle and SQL Server integrations- Client software and data integration support for ERP as well as auxiliary systems such as online payments, dining programs, and card access- Train clients on use of products through online and on-site training sessions- Creation of training guides, update online knowledge database, and revise procedure documentation- Assist in sales functions at regional and national conferences

Grand Junction, Co

Assignments/Applications- Plan, develop and oversee multifaceted operations system and procedures including housing applications and deposits, year-round housing assignments (online, automated and manual), spring reapplication and corresponding marketing program, meal plan assignments, mass and individual billing with subsequent auditing, accounting, and customer service functions- Implement increasingly technical online room selection processes; created and managed approximately 20-25 separate lottery processes as well as related guides, reports, marketing, and correspondenceTechnology- Develop, design and implement office operational procedures and manuals to ensure full functioning of the department encompassing processes within Housing Director, Schlage, Contribute, Touchnet, Banner, SchoolDude, Groupwise, Access, Word, Excel, and other computer software- To ensure accurate fee assessment, update room types and room usages in housing software; enter appropriate billing accounts within housing software to match BANNER accounting tables- Continually create and update various occupancy and management reports including statistical analysis to project housing needs for the future of the college and the departmentOperations Maintenance and Development- Create and implement training and procedures for Residence Life Staff regarding office processes, software, ordering and procurement, assignments, and student payroll processes- Recommend and develop new or revised department policies and procedures to further student satisfaction and service; coordinate and implement approved changes and update in affected policy/procedure manuals- Maintain database efficiency and update design to match changing procedures and practices including, but not limited to, creating or updating flags for automation, custom fields to track student and room data, web-based applications, MyHousing and ApplyOnline help text, and housing portal navigation options

- Conducted placement assignment process for 855 university apartments- Implemented marketing strategies that increased occupancy from 85% to 100% in six months- Statistical analysis for and creation of grant report- Extensive in-person, phone and e-mail customer service daily- Fundamentals of Supervision Certification, University of Colorado, October 2005