Christopher Millar Email & Phone Number

Antioch, Il, Us

Greater Chicago Area

Develop customer experience solutions to align with customer’s business outcomes. Outcomes identified through customer discovery conversations, formal workshops and customer research. Articulate solution value through client specific use cases, product demonstrations and targeted proposals.  Collaborate on complex solutions involving multiple product and technical teams Lead discovery workshops, develop recommendations and present findings to customer stakeholders Perform live product demonstrations using lab systems Develop solution scope for professional service statements of work Deliver solution and roadmap presentations Participate in project delivery activities to ensure project success Solution development for direct and partner led sales teams Conduct solution enablement sessions for internal sales teams  Solution platforms include Public and Private Cloud UCaaS, CCaaS, digital and transcription offers along with traditional PBX, ACD, IVR self-service, outbound, omni-channel, workforce engagement, reporting, artificial intelligence and agent desktop applications Collaborate on formal RFP’s and RFI’s

Creative, resourceful, polished and professional, with an extensive knowledge of advanced voice and data products. Meet with customers and Account Executives to review potential solutions, uncovered customer requirements, document requirements for the Design Engineering Team, present to the customer, and help close business. I am highly trained and knowledgeable about all aspects of technology solutions in the industry and an expert in multiple vendor solutions including Avaya, Shoretel and Mitel. I conduct consultative customer interviews, presentations, and demonstrations to help drive revenue and growth with existing and new customers. Primary Responsibilities• Meet with potential and existing customers to gather information and requirements.• Assist in closing potential opportunities and presenting to customers.• Demonstrations of equipment and EBC visits.• Document requirements for Design Engineering.• Validate Designs and work with Design Engineering to provide complete solutions.• Interact with customers to ensure strategic direction is with Windstream.• Interact with manufacturers to ensure strategic direction is with Windstream.• Work with Account Executives on registering deals and special pricing.• Participate in training programs and pass expert certification exams on specific product lines.• Work on RFP responses.• Participate in sales forecasting.• Develop and mentor sales staff.• Technical update presentations to customers and internal staff.• Travel to customer sites when needed.• Assist in customer kickoffs.

Role-model System Engineer skills in Unified Communications, Call Center Applications continuously developing specialization in emerging technologies and competitive analysis. Possess In-depth knowledge of most UC, Call Center technologies, common Enterprise software and ISV suites. Highly experienced in assigned solutions, including product programming, specifications, performance, capacity planning ,routinely factoring in traffic planning, scalability, manageability, and serviceability into proposed solutions. Plans and executes proof-of-concept, trial, demonstrations, often with integration of enterprise software suites (Active Directory, LDAP, SIP, Exchange, OCS, Domino, Websphere, etc) and ISV solutions. Learns, shares and defends against competitors vision, current solutions, technology and product offerings. Recognized as an as an expert, often a lead speaker at internal, customer or partner meetings. Publish white papers and design guides for internal or external use. Expert on Avaya roadmaps, product strengths, weaknesses, opportunities and threats. Possess strong interpersonal consultative selling skills with customers and partners, able to effectively communicate and be convincing with technical influencers and managers in selling situations. Continuously seeks opportunities to learn about industry and technology trends; Maintains a longer view on both Avaya and industry trends/issues; Builds off past experiences and knowledge. Complete understanding and relationships with Avaya Engineering, Product Marketing, Research and Development,Sales and customers.

Provide pre-sales support to the AT&T Account Team and work directly with customers in a consultative selling role.Provide detailed engineering, configuration and pricing support for sales channels on complex IPT solutions, such as Avaya Aura, Nortel CS1000, Shoretel and Alcatel Lucent.Develop network diagrams, IP Addressing Design, detailed SOW documentation, and provide LAN/WAN configuration requirements for the proposed IPT solutions.Provide post-sales support to the Account Team, Implementation Team and Customers to ensure the solutions is installed as designed and that industry best practices are followed.Create and maintain relationships with customers and outside vendors