Christopher Miller Email & Phone Number

Oversees identity management lifecycle.Creates Provision/deprovision access in various systems and ensuring least privilege provisioningCorrects access issues through logical deduction and reasoning.Conducts access audits/reviews of security rights to ensure compliance.Provides expert level subject matter support for privileged access management.Creates and maintains process and procedure documentation.Coordinates with all groups involved in access lifecycle.Architect and develop best practice solutions for requests and incidents.

Demonstrated expertise in project and team management, with a successful track record of delivering results and exceeding expectations.Effectively reported to managers while collaborating with supervisors to ensure streamlined operations and optimal project outcomes.Led the management of a diverse range of functions, including workstation imaging, shipping and receiving, and all aspects of FS projects.Proactively handled quoting, hours estimations, staffing, support, and end-to-end tracking and completion of projects.Oversaw day-to-day operations of a region, consistently ensuring efficient workflows and timely resolution of cases, incidents, and tasks.Skillfully assigned open cases and strategically balanced workloads among team members to optimize productivity and resource utilization.Managed resource allocation to projects based on requirements.Maintained comprehensive databases of assets on hand.Continuously contributed to ongoing discussions and proactively updated and expanded the list of responsibilities as required, fostering growth and adaptability within the team.

Led and guided a team of field service technicians, ensuring seamless coordination and collaboration.Reviewed additional service requests, providing accurate cost estimates for hardware and labor.Conducted effective team meetings, optimizing efficiency and assigning project resources.Mentored and coached team members, fostering professional growth and a positive work environment.Actively participated in project meetings and site evaluations, facilitating smooth execution and progress communication.Championed procurement, obtaining competitive quotes for hardware selection.Skillfully troubleshooted desktop and phone issues, minimizing downtime for users.Led image deployment and maintained standardized configurations.Collaborated with network services and systems teams for seamless operations.Managed procurement for asset disposal.Prioritized customer satisfaction through effective communication and service delivery.

Flint, Michigan

Conducted thorough assessments and delivered accurate cost estimates for hardware and labor hours, ensuring cost-effective solutions.Actively participated in project meetings, site evaluations, and resource allocation to optimize project planning and execution.Streamlined hardware procurement through obtaining competitive quotes for new hardware, prioritizing value and quality.Swiftly resolved desktop and phone issues, minimizing end-user downtime and ensuring smooth operations.Ensured efficient deployment of desktop hardware, peripherals, and software, adhering to standardized configurations.Collaborated with network services to enhance network infrastructure stability and reliability.Managed Break/Fix hardware procurement, supplies, and asset disposal for multiple McLaren sites.Committed to exceptional customer service and prompt delivery of effective solutions.

Dearborn, Mi

Review Release matrix prepared by Program Test Planner.Review Delivery Status Report.Review assigned program global vehicle test plan.Coordinate vehicle movement between global vehicle test plan users.Review Cal-Amp website to ensure proper vehicle tracking.Prepare and submit WORQ requests for maintenance, repair and inspection.Assist in processing “Bailment” contracts for vehicles.Create procurement and service requests for asset transactions.Prepare usage agreements for user scheduled requests.

Sterling Heights

Manage fleet of over 350 vehicles.Created master fleet inventory covering all departments.Implemented GPS tracking.Setup vehicle repair policies and tracking.Manage mobile phone and internet accounts of over 500 lines.Reduced costs of telecommunications.Coordinate asset purchases and transfers.Account for spending on accounts.Submit payment for services.Manage services for offices in multiple states.Provide phone, email and in-person support to field and office personnel.Act as liaison between customers, homeowners, and management. Recommend and implement new standards, policies and documentation for IT and fleet.Provide phone, email and in-person support to field and office personnel.Act as liaison between customers, homeowners, and management. Recommend and implement new standards, policies and documentation for employee devices and IT processes.Screen MISS DIG tickets for underground utilities.Dispatch emergency locate tickets to field technicians.

Flint, Michigan

Provide phone, email and in-person support to field and office personnel.Act as liaison between customers, homeowners, and management.Screen MISS DIG tickets for underground utilities.Dispatch emergency locate tickets to field technicians.