Christopher Miller Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

Founder of The Leadership Movement Inc to ignite a global transformation of leadership and management practices for the next generation to confront their most pressing issues head-on.Leadership and management expert host on The Leadership Gambit podcast (launching soon)

Vancouver, British Columbia, Canada

Strategic consultant for a health care start-up providing an automated primary to secondary care solution. Consulting services to date include;• National strategy development including roadmaps, phasing, segmentation, demographics, and much more.• Developed pitch deck including value proposition, features and benefits, regulatory and government strategy alignment, business case, and more.• Advised on product roadmap, features, AI capabilities, including monetization approaches, and investment requirements.

Toronto, Ontario, Canada

• Managed end-to-end operational oversight across sales, technical delivery, marketing operations, and managed services of Salesforce SaaS solutions. Supervised resource management, project delivery, financial management, and governance, driving efficiency and strategic initiatives. • Led a team of 12 direct reports across Development, CRM Operations, engagement consultants. • Implemented portfolio management and optimized operating processes, contributing to revenue growth of 65% YoY.• Spearheaded transformative initiatives in managed services, rectifying critical issues and strategic gaps, resulting in significant cost savings and doubling year-over-year revenue.• Directed the implementation of a comprehensive performance strategy, creating personalized talent profiles and guiding goal-setting discussions with team members. Established regular coaching sessions, conducted quarterly reviews, and annual assessments, leading to a substantial decrease in annual employee attrition to below 10%.

Toronto, Ontario, Canada

• Oversaw 100+ person operations team for enterprise premise software and SaaS with double digit P&L. Responsibilities included managing growth strategies, refining services marketing, sales support, and optimizing service and operations profit and margins.• Established a customer experience-centric culture, introducing frameworks and approaches adopted globally by senior executives.• Led comprehensive end-to-end value chain enhancement initiatives involving cloud product development, marketing, sales, services, operations, and renewals.• Spearheaded a Customer Experience steering committee, fostering collaboration among departments, including customer success, sales engineering, care, and managed services.• Orchestrated the development of integration processes and aligned goals, fostering synergies and creating a unified view of customer data.• Implemented voice-of-the-customer feedback strategies, enabling a shared customer churn mitigation approach and bolstering sales velocity.• Directed initiatives to craft CX and service marketing content, facilitating cross-departmental synergies and delivering comprehensive customer experience enhancements.

Toronto, Canada Area

Director of Professional Services for B2B cloud based solutions. Developed strategic plans, service offerings, and go-to-market strategies for professional services. Drove double digit growth YoY as a result. Lead best-in-class customer experience vision, blueprints, roadmaps, performance trackers. Established Center of Excellence and drove adoption across global teams. Lead executional team of over 40 professional services team members. Mentored, coached, and developed team members from engineers to managers to directors and senior directors. Lead global best practices sessions on best practices for customer experience and success. Developed standardized reporting including departmental reporting through to updated board reports.

Toronto, Canada Area

Manager of National Business Capital team with oversight of multiple capital portfolios including strategic investments, bid investments and complex deal investments and leading capital transformation. Also responsible for managing a team for service development governance and standards for the delivery PMO.

Toronto, Canada Area

Responsible for leading a strategic execution portfolio management team and providing strategic insight, portfolio management, and executive leadership support for B2B and experimental start-up lines of business.

Toronto, Canada Area

Responsible for development of strategic lifecycle mode, strategy maps, balanced scorecards, strategic governance, communications, strategy audits and more. Strategy includes the entire mid-market segment and underlying customer experience, business processes, end to end value chain and cultural/ transformational changes.

Toronto

Portfolio manager for National transformative change portfolio including portfolio framework development and operationalization, governance and oversight, provide cross-functional leadership and facilitation spanning executives to project teams, financial and benefit management, risk and change management, strategy, maturity and planning, end-to end value chain with a omni-channel, digital/self-serve strategy.

Gtaa (Yyzpm)

Project Controls Manager and IT/Security Project Manager for various terminal projects within YYZ.

IT Program Manager for the Edmonton International Expansion 2012 project. Responsible for all IT and Security system retrofit and expansion to new terminals. Systems included data centers, cable plants, terminal equipment, CCTV, access control, public address, building management systems, and more.

Responsible for day-to-day operational account management and processes & policy implementation. Staff management, coaching, mentoring, training.Project champion/coordinator on various projects from software implementations, VPN implementations, Training & Transitional projects.

Primarily responsible for all phases of each project, excluding initiation. Projects ranged from large to small in scale and scope, ranging 10K to 2 mil, and often involved managing multiple contractors at a time. Project coordinator on a Government contract Accomplishments include;Managed planning/scheduling/procurement & budgeting on 2 million dollar apartment complex renovation project. Project was completed under budget and on schedule.Project coordinator for complex multi-unit government project. Responsible for planning, execution and controlling multiple suppliers to deliver on a tight schedule constraint. Established good working relationship with multiple suppliers and ensured terms of the contracts were followed and changes were implemented through the proper CCB guidelines.Established risk management plan and was a primary identifier of project risks and risk response plans.Increase safety procedures by developing workplace safety training plan and maintained continual training program.Assisted in the physical construction while monitoring work performance to ensure high-quality metrics were met. Almost all milestones and deliverable dates were met due to high motivational exercises and incentives program implemented.Co-created an asset and inventory tracking systems resulting in 7% decrease in over-flow and waste.

Grcp, Governance, Risk, Compliance, 92%

Governance, Risk, Compliance Professional including enterprise wide system and business unit integration and instilling governance, risk.

Itil V3, Service Management

Certified in ITIL v3 Foundations

Six Sigma Yellow Belt, Six Sigma

Working on Green Belt Next

Education record

Pmp, Project Management

5+ years experience + self-study