Christopher Mills Email & Phone Number

Africa

• Manage the implementation of fiber optic network and wifi installation at Mackouwkuil Game Lodge.• General management and support of IT Related issues at Mackouwkuil Game Lodge. • Consult, support and assist with design, implementation and ongoing management of satellite broadcasting services across Africa• Consult, support and assist with design, implementation and ongoing management of all technical related infrastructure, including hardware, Internet, networking, and software installation across Africa• Consultancy and management of vendor contracts for IP network (MEGs IT) and satellite broadcasting (Sentech). • Consult and assist with technical aspects of satellite contract with Sentech including the implementation of the Subscriber Management System (SMS) and market segmentation.• Securing and distributing receiver equipment (decoders, dishes, LNBs, etc.)• Consulting and assisting with the design and manufacture of proprietary TEN’s set top box.• Research, development and testing of new technologies that support the vision of Teach Every Nation.• Consult and assist with development of the TEN Student Information System (SIS).• Consult and assist with general IT needs to support TEN.• Travel as required to regional sites in Africa to support TEN technical needs of sites and partners.• Manage organizational communication related to technical feedback.• Management of communications media to Dean’s and Students relating to upcoming events.• Support and management of social media channels for two-way communication between sites and Teach Every Nation corporate offices.

Heidelberg

• Product definition and design based on cost and market demand• Build facilities for the growth of free range chicken egg layers, incorporating future expansion• Gathering of information to support successful growth of the product• Market demand research based on known client base for free range chicken• Estimate time to full production• Forecast growth based on market trends, expert input and potential marketing activities• Operate full production system of chicken facilities including packaging, delivery, invoicing and account management• Recruit and train farm hand for ongoing daily operation• Conduct necessary sales activities to ensure sales forecast remains on track• Manage and maintain accounts and projections to evaluate business success• Client relationship management, including order taking and processing

Midrand, Gauteng

• Manage international operations team. • Ensure delivery of contracted SLA’s. • Automation of manual processes.• Disaster recovery and business continuity planning• Contribution and support to overall business strategy• Support business development team in sales and marketing for new clients• On-boarding and project management of new clients• Client relationship management• Manage service delivery of 3rd party providers globally• Manage operations to deliver within budget• Manage 3rd party costs on behalf of clients

Sandton, Gauteng

• Manage system operations and IT services to business units. • Manage 3rd party service providers. • Support overall business across all branches to ensure uptime standards adhered to• System and application problem resolution• Disaster recovery and business continuity planning• Contribution and support to business strategy• Provide innovative solutions to business challenges• Manage roll out of new / redesigned solutions

Umhlanga, Kzn

• This role entails designing, amending and implementing processes and procedures across all functional areas of the business. The primary focus is to increase the sales capability of the outbound sales operations achieving the budgeted results, while also maintaining the excellent reputation of the inbound customer services area that supports the Rewards Junction product. • My areas of responsibility include, Outbound and Inbound Operations, People Development, Training and Recruitment, Quality, Performance Coaching, Compliance, Quality Assessment, Customer Satisfaction Index, Planning, Dialler Management, Management Information Services (MIS), Workforce Management, Commercial Modelling, Project and Change Management, Technology, Vendor and Site Management.• I am responsible for ensuring operational sales and service targets are achieved, whilst purchasing, profiling and cleaning data to improve sales performance.• I forecast, budget and monitor financial performance of the business whilst driving commercial results within the operational environment.• I am required to monitor, highlight and act on any operational discrepancies or achievements, whilst constantly revisiting operational processes and outcomes to drive improved results.

• As Head of Planning (May 2004 – November 2004), my role entailed that I managed all support services for the operational team.• My duties included ensuring that world class facilities were designed, planned and maintained and that the delivery of training encompassed accent neutralization and culturalization. • I handled the analysis and interpretation of management information for operational and strategic purposes, benchmarked services delivered with that of both local and international contact centre operations and identified areas of opportunity within the business.• As Head of Operations (November 2004 – April 2005), I was required to manage all operational services for a Yebo Vibes with extensive focus on quality, budget management and service level adherence.• My duties included the management and ownership of the complete budget, management of resources to achieve the require service level targets, the design, build and implementation of the initial pilot project in 3 weeks, and the design and management of operational structure that provided the best practice service to the client.• I handled the design and implementation a comprehensive change control process, and the design and build of a new contact centre facility in Johannesburg to cater for the increased volume requirements.• My role required the training and development of operational resources for the growth of the project and the company.• I represented the Senior Head of Operations at board meetings and conferences.

• Within my position as a Consultant there were two main roles: Project Management and Operations Consulting.• When project managing in this environment, I managed the IT, Facilities, Training, HR and Operations team members to ensure that the design, build, testing, and implementation of projects occurred within the specified timescales, to the correct quality, and within the stipulated budget.• ABSA Bank (ABSA) - Paladin Consulting was selected as a strategic partner to the contact centre channel. In particular, my involvement entailed designing and project managing an effective contact centre performance reporting solution. In addition ABSA required a performance snap shot in comparison to the previous year, highlighting wins and areas of development.• First National Bank (FNB) - Paladin Consulting was selected as a strategic partner to the contact centre channel providing direction and recommendations for improvement initiatives. My involvement was to develop a comprehensive performance dashboard for the contact centre operations team.

Information Technology

Matriculation