Christopher Morano Email & Phone Number

St Petersburg, Florida, United States

• Develop, facilitate and supervise training and development programs for restaurant group including but not limited to standard operating procedures, new-hire/onboarding materials, AoRs and on-the-job training practices
• Identify opportunities for the company to grow and expand by analyzing and staying abreast of industry trends, serve as a human resources point of contact for over two hundred staff members and target tangible results.
• Spearheaded the implementation of a complex restaurant accounting, back office and workforce software in order to reduce costs by at least five percent; initiated the entire system with the main focal points of.

St Petersburg, Florida, United States

• Manager at all three Red Mesa Restaurant Group locations (Red Mesa Cantina, Red Mesa Mercado and Red Mesa Restaurant)
• From January to June, primarily focused on managing the nightly operations of Red Mesa Cantina, a three-story building with five bars and three event spaces
• Effectively led the large team, organized/supervised shifts and maximized guest satisfaction
• Recognized for operational and administrative excellence and promoted to Training and Business Development Manager at the end of June

St Petersburg, Florida, United States

· Led day to day operations of three hundred seat restaurant with outdoor and indoor dining, a full bar and an adjacent bakery· Guided the staff to perform at the highest of service standards, assisted all front-of-house staff roles when needed and cultivated an enjoyable ambiance for the team and guests alike· Worked with event coordinator to execute.

Clearwater, Florida, United States

• Promoted to full-time supervisor where I managed the flow of operations as well as all staff members, implemented standard operating procedures and provided the highest level of service for guests; oversaw service in.
• Assisted upper management with training, motivating, and coaching the staff as well as monitoring expenses and controlling labor costs; continued to manage the administrative duties previously held as coordinator

Tampa/St. Petersburg, Florida Area

• Facilitated and executed the administrative duties of the resort’s food and beverage department including but not limited to scheduling, event planning/catering, inventory control, purchase ordering, payroll, menu.
• Periodically supervised outlets including in-room dining, barista, lobby bar, pool bar and grill and signature fine dining restaurant; managed the flow of operations as well as all staff members and provided the.

Tampa/St. Petersburg, Florida Area

• Actively participated in marketing events such as giveaways, concerts, celebrity meet and greets, drawings, parties and tournaments
• Served as a guest service ambassador for the property, greeted and provided personalized and exemplary service for VIP guests and introduced and enrolled guests into the award-winning player's club

Tampa/St. Petersburg, Florida Area

• Greeted prospective guests in a friendly and hospitable manner to create a superior guest experience; listened and acknowledged in order to ensure understanding of inquiries and delivered personalized travel solutions.
• Utilized solution-oriented sales skills including up-selling and cross-selling to maximize revenue for hotels and business partners worldwide
• Provided accurate and detailed information regarding availability, sales promotions, accommodation types, transportation to and from hotels, rates, etc.

Indianapolis, Indiana Area

• Successfully crafted and maintained the company’s social media presence and website, drafted and distributed news releases/media alerts and designed flyers, graphics and other marketing material
• Collaborated with staff on new ideas, directions, and venues and reached out to organizations, donors and the general public with the message about the company’s mission in supporting veterans
• Served as de facto marketing lead during four month period without a marketing manager

Tampa/St. Petersburg, Florida Area

• Developed restaurant startup by creating concept and theme, planning building layout and design, initiating relationships with vendors and interviewing and evaluating prospective employees
• Managed all aspects of daily operations including overseeing employee schedules, running company website and social media, planning advertising and promotions, maintaining inventory, expediting food and beverage.

Greater New York City Area

• Instructed children and adults on the fundamentals and more advanced techniques of the game of tennis during the summer months
• Led and trained fellow instructors, coordinated age divisions, taught with high levels of knowledge and enthusiasm, built positive relationships with clients and assisted with court maintenance

Master Of Science - Ms, Hospitality And Tourism Management

Bachelor Of Science (Bs) In Business Administration, Marketing; Spanish Minor

Hospitality Administration/Management

Online Management Certificate in the Business of Hospitality: Hospitality Business Operations, Hospitality Business Management and.

College Of Business Administration, Marketing

Activities and Societies: Phi Delta Theta, Honors Program, Alpha Kappa Psi, Butler American Marketing Association (BAMA), Scholars for the.