Christopher Morin Email & Phone Number

Charlotte, North Carolina, United States

Communicate effectively with clients, internal sources, and third-party associates all within preset guidelines to ensure compliance.Exercised due dilligence practices when engaging with customers and elevated SARs and UARs when necessary.Prepared and explained loan documentation to clients prior to approval and answered any questions or concerns in a professional manner. Analyzed income documentation, tax return files, and client credit reports to offer suggestions to prospective clients in FHLMC, FNMA, Jumbo, and FHA loans and home equity lines of credit. Delivered an exemplary level of customer service and client satisfaction by utilizing strong interpersonal and communication skills to build trust and rapport. Leveraged technical skills to input data in a timely and accurate manner whilst utilizing Wells Fargo software and Excel.Received commendation from senior management for high-performance and exceeding expectations.Collaborated with all internal and external stakeholders to ensure the business was driving forward with optimal productivity levels.Maintained a consistent, quality-controlled system to ensure the smooth and efficient management of all relevant steps necessary to close a real estate sale.Ensured all the information and documents are present in the loan file, are accurate, and comply with all applicable federal and state laws, as well as company policy.Communicated effectively with customers and successfully resolved issues, handled objections, and always answered queries in a concise and professional manner.

Collaborated daily with the Financial Crimes department to investigate potential money laundering, fraud and elder abuse cases and gained experience in the mechanics of the techniques used.Examined case histories and reported complaints to identify discrepancies or signs of unprofessional and criminal conduct and escalated as necessary. Partnered closely with detectives within the FBI, DEA, and ATF to streamline and optimize operations and collaborate as a team where required. Received recognition with nine departmental commendations for exemplary work in a variety of high-pressure situations. Completed advanced coaching and training on situational and tactical strategies, how to cope with situations involving high amounts of stress and received guidance on the most efficient ways to communicate with individuals based on varying personalities and traits. Managed time effectively and remained up to date with standard operating procedures to assure compliance within the workforce and that regulations were adhered to. Commended by senior personnel for demonstrating the ability to remain calm and collected during intense shooting situations. Inputted, amended, and retrieved information from data systems with a high level of accuracy for incidences that involved stolen property, vehicle registration, and wanted persons applying a keen eye for detail at all times.