Throughout my career, I have developed a reputation as an experienced professional with the ability todesign and drive strategic improvements to scale processes, services, and systems across accounts with a focus on enabling the team to exceed adoption, retention, and growth objectives; skilled in implementing corrective practices to align personnel with company goals.I am known to be a collaborative team-player with high emotional intelligence and the capacity to develop an organization’s strategy and mission; able to identify emerging markets and market shifts including new products and competition.Perhaps most important, I am a resilient individual with strong management and people skills, and technical knowledge; highly skilled in people management, operational enhancement, business planning, and financial analysis for improved organizational innovation, growth, and optimal margin attainment.