Christopher Moss Email & Phone Number

Redditch, Gb

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Bristol, United Kingdom

Redditch

Provide a range of consultancy services to SME businesses within the local region, with the delivery of guidance, support and practical solution recommendations from a technical point of view, assuring all needs are met in line with business requirements. I review existing IT processes and procedures to ascertain performance and provide suggestions to support continuous improvements for the business, optimising their revenue generation and profit levels. During this period, I have delivered CMS systems to support rationalisation and optimisation of customer engagement levels for businesses. I optimise IT infrastructures to ensure it meets the full needs of the company on operational levels, ensuring scalability. I am well versed in explaining and defining technical recommendations to support long-term solutions and provide an ongoing support service, as well as assistance with integration. Two Key projects I have been involved with include: ISG UK Ltd - Service Management Consultant, MoD, Joint Forces Command ► Developed and created the Service Asset and Configuration Management (SACM) process, procedure and work instruction documentation, and cascaded knowledge through workshops and training sessions to key MoD personnelMicrosoft Ltd - Service Management Consultant – MoD - Joint Forces Command► Ensured full understanding of customer contractual ITSM requirements, and created and documented processes across the ITIL Lifecycle for integration into the MoD’s SIAM Operating Model► Produced a full Requirements Traceability Matrix, enabling the MoD to fully understand responsibility assignment when tendering for services► Contributed to the development and publication of a working strategy document for incorporation of Legacy MoD systems and Services into the SIAM framework, in order to aid effective transition and management

Oversaw the management of the P&L and all commercial, operational and relationship aspects of fully managed services to a multitude of clients; Barclays Bank, Gloucester Police, Phones4U, IPSL, Northampton County Council, Barclaycard, and RM Education. During my time, I supplied and managed services, including WAN, LAN, Mobile, Outbound Voice, Inbound Voice, Contact Center Solutions, Wireless Connectivity, and Data Hosting.I worked to stabilise service and client satisfaction through customer service improvement plans, which supported the generation of growth opportunities. Additionally, I was involved in the redesign of ITIL based service processes and managed third party suppliers, ensuring agreements were fit for purpose. Identified customer requirements, which led to changes in the contracted services and subsequently generated additional revenue and maintained responsibility for the full matrix. I also acquired some line management responsibilities across various areas. ► Initiated and secured effective cost savings for both the client and the business, through the duration of the contract term, demonstrating an excellent track record on contract renewal success► Overcame a series of challenging circumstances and tight time frames, within the ITIL redesign work, which initially stemmed from contractual non-performance ► Successfully redesigned the company’s patching policy, from a reactive to proactive patching model for both Microsoft and Cisco patching.

Oldbury