Christopher Moyer Email & Phone Number

King Of Prussia, Pennsylvania

United States

Abington, Pa

*Supervise teller line as directed by the Branch Manager or Assistant Branch Manager by participating in a branch team environment within which employees perform individually and collectively to achieve branch goals*Provides excellent customer service by greeting customers in a friendly manner, smiling, establishing eye contact, expressing a desire to help and using a friendly tone of voice, while supervising the teller line. *Embraces, promotes, and is accountable for delivering, Fulton’s superior customer service program. *Responsible for accurately performing teller duties, including cashing checks, receiving deposits and processing other complex transactions as authorized and within policy. *Provides guidance to tellers in complex customer transactions, balancing daily settlements, and meeting customer needs. *Trains new tellers on job responsibilities. *Ensures adequacy of currency and coin supply at the branch location.

Warminster, Pa

• Managed accounts receivable and accounts payables departments throughout ten branch locations.• Directly supervised fifteen associates in-house and remotely.• Trained team, monitored, and utilized Mission System and AS400 in order to maintain an accurate customer database.• Consistently decreased bad debts write off percentage year over year in turn increasing annual revenue for branches.• Utilized financial, accounting, customer, and management reports to monitor profitability, performance, and opportunities.• Performed training and consistently monitored compliance with Payment Card Industry Data Security Standards (PCI DSS).• Prepared and facilitated ongoing weekly training programs for staff to consistently teach, train, and develop the team.• Implemented WIG (wildly important goals) achievements weekly to exceed company standards, maintain positive morale, engage team, and consistently improve metrics.• Used Impact 360 by Verint to review customer interactions, monitor calls, and observe training opportunities or opportunities for positive recognition.• Communicated with team members daily to minimize communication gaps, inform team on company goals, objectives, news, and current metrics.• Took company policy, goals, metrics, performance statistics, 30 60 90-day reviews, and overall engagement to deliver performance evaluations.

Warminster Pa

• Organized and analyzed office procedures and operations in regards to payroll, communication flow, inventory of office supplies, maintain filing archives, and other clerical duties.• Maintained and implemented record retention processes, security, retrieval, and disposal processes according to company guidelines. • Monitored and tracked accounts receivable/accounts payable to ensure performance goals are met.• Handled and processed accounts payable accurately including accurate coding in order to generate the P&L in a timely fashion.• Prepared and reviewed all financial, customer, and management reports to be reviewed by management.• Reviewed escalated customer complaints and handled according to company policy and guidelines. • Evaluated office productivity consistently to improve procedures or create new procedures in order to create a more effective environment and routines.• Utilized MyHr in order to recruit, staff, and improve retention of employees. As well as evaluate performance.

Warminster Pa

• Handled customer service interactions via phone calls, mail, or customer leads.• In charge of maintaining customer retention and increasing customer count.• Utilized radio, service calls, and additional productions in order to maintain customers, gain new customers, as well as add additional services ultimately increasing revenue.• Followed up with customers in regards to scheduling appointments and any customer questions.• Maintained records and reports of service and cancelation information to then submit to management.• Identified potential customers needs and wants and offers solutions and benefits to fit the individual. • Consistently maintained a 95% retention rate on customers looking to cancel services by reviewing their current plan and offering a plan to better meet their lawn care needs.

Warminster,Pa

High School Diploma, Business & Computers

Culinary Arts, Culinary Arts/Chef Training

Culinary Arts