Christopher Murray Email & Phone Number

Cincinnati Area

Cincinnati, Oh

RESPONSIBILITIES• Avaya Aura and Legacy Telephony system management• Aspect and I3 call center support augmentation• Ticket response and generation• Level 2 support of telephony network systems and applications (phones, conferencing, voicemail, recording and faxing)• Purchasing and allocation for ALL telephony and network related projects• Engineer telephony and network moves, adds, and changes• Interface with carriers and suppliers• System outage response and RCA generation• Circuit design, engineering, and procurement for DPL specific substations and service centers telephony projects• Implementation research and development of various telephony and network components and platforms• Proof of concept testing and troubleshooting for DPL specific telephony applications• Telephony hardware and software procurement• Support future VoIP migration and integrations• Provide access to the Telecommunications and Information Systems as needed to perform telecommunications engineering work • Arrange for login credentials as needed for telecommunications systems

Remote Out Of Cincinnati, Oh

• Responsible for fulfillment of daily telecommunications requests for support received via fax, email or live call from client customers of the Interactive Intelligence (I3) VoIP telecommunications system.• The first-line support for system down emergencies, errors and triage of hardware, software and network and / or telephony problems.• Provides select application programming, and resolution for issues that range from minor in nature to complex system outages.

Cincinnati, Oh

• Responsible for the design, testing, implementation and subsequent deployment of the new Interactive Intelligence (I3) VoIP telecommunications system for more than 2,000 employees and call center agents at the company’s Mason, OH facility.• System administrator for end-user support of employees’ telecommunications needs.• Monitors and maintains the overall system health, including call flows, core system needs and troubleshooting.• Manages audio conferencing initiative for the company.

Cincinnati, Oh

• Installed, implemented, upgraded, serviced and maintained voice and data technologies for business systems customers.• For more than five years, consistently ranked as first in production out of entire Cincinnati Bell business systems crew.• Often called upon to handle high-profile telecommunication installs, such as when the President of the United States and various other high ranking officials visit the Tri-State area. • Immediate supervisory back up, which entailed such duties as overseeing a 15-man installation / repair crew in director’s absence, scheduling the daily workload, handling immediate customer concerns and complaints, and communicating with the business office.

Various

• Graduated with honors from Electronics Maintenance training programs and assigned duty to the Intercontinental Ballistics Missile System (ICBM), and within 6 months, promoted to Team Chief in the Equipment Control Division of a missile wing.• Achieved Top-secret Security Clearance from the United States Government for high profile missions and duties.• Honorably discharged due to terminal illness of father.