Christopher Murray Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Metropolitan Area

• Led $2mm Robotic Process Automation and DevOps solution for the managed services department.• Leveraged data-based analytics and automation to provide $5mm capital recovery in Q1-2/22 by identifying the highest value target areas. These insights fueled labor reallocation and provided exceptional value to the organization and our customers.• Achieved 35% touchless ticket resolution. Resolving 250,000 tickets, while enhancing an additional 300,000. An estimated savings of over 320,000 FTE hours annually.• Automation SME for new product ideation and development.

Austin, Texas Area

• Developed an automated change management solution for a fortune 50 client. This solution was then used to implement over 150 enterprise-wide service requests affecting over 415,000 users, including image updates, software license upgrades, site unique configurations and management plane authentication. • Developed the processes for scripted change implementation that was deemed a Cisco best practice. This template reduced development time from days to hours, tripled nightly implementation capacity, eliminated escalations, and negated the need for dedicated auditing scripts.• Independently leveraged automation to configure five million lines on network devices in a two-year period.• Change Advisory Board (CAB) Automation SME Required Approver• Achieved over 95% automated change delivery

Austin, Texas Area

• Change Advisory Board Automation SME Required Approver, performing risk assessment and reduction techniques, planning resources, and developing MOPs. Maintained working groups with network architects, developers and implementors to ensure seamless implementation of customer deliverables.• Developed Bash and Perl scripts to qualify customer environments for service request applicability.• Demonstrated ability to bridge knowledge gaps between network architects and automation developers.

Austin, Tx

• Composed and revised over 100 automata that served as the basis for IPsoft’s Virtual Engineer Automata.

Dearborn, Mi

• Responsible for ensuring the performance of C-level video conferences• Developed best practices for Telepresence Team • Created and maintained 75-page Telepresence training guide, used by all levels of personnel within operations • Created team wiki used to maintain best practices• Highest Telepresence escalation point• Trained new management during team transition from Network Operations to High Touch department.• Trained new vendor on support procedures during vendor transition.• Operationalized new technologies introduced to the Telepresence environment• Operationalized Webcasting within Ford

Austin, Texas Area

• Supported Fortune 100 Accounts• Network and Telepresence NOC