Guest Service Manager
Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Ticketmaster, other payment products, and / or other mall programsOversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Giftcards, Simon Kidgits Club, Ticketmaster, and Simon Youth FoundationResponsible for representing Simon to customers by providing high quality, efficient, and friendly serviceResponsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevantAbility to respond to customer inquiries and advise on the appropriate resolutionTrains new Guest Services Representatives on policies and procedures of the Simon Property Group in addition to activities, promotions, and services provided at Simon Guest ServicesDirectly supervise the performance of guest services staff to ensure a productive work environment; which includes recruiting, interviewing, hiring, and training of all Guest Services Representatives, as well as conduct all necessary discipline procedures, annual job reviews, and HR payroll increases as defined by Simon’s policy and proceduresResponsible for communicating goals and performance expectations for all team members to achieve stretch for SBV/Local/Regional initiativeManages staffing and schedules for Simon Guest ServicesMaintains a good rapport with mall staff, regional staff, home office, and partner representatives and provides feedback regarding key areasKnowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless executionServes as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program.
