Christopher Nance Email & Phone Number

Joliet, Illinois, United States

- Oversee and optimize the technological infrastructure of a car wash operation, with a focus on the SiteWatch POS system by DRB and Sonny's POS System by Sonny's Controls.- Develop and maintain custom web applications using Python, HTML, and JavaScript to enhance operational efficiency.- Design and implement custom dashboards and process automation tools, significantly reducing repetitive tasks and improving team productivity.- Create and manage Maintenance Ticket systems and Onboarding Automation flows, integrated with Microsoft Teams.- Conduct data ETL processes from POS reports and API integrations to generate comprehensive insights, guiding strategic decision-making through relevant KPIs.- Administer the organization's Microsoft Tenant, ensuring seamless integration with custom web applications and maintaining overall digital infrastructure efficiency.

Joliet, Illinois, United States

- Manage and maintain SiteWatch devices, troubleshooting issues and implementing cost-effective solutions for repairs and upgrades.- Administer the SiteWatch Database, including creation and maintenance of XPT Profiles, GSR formats, and promotional items with minimal vendor support.- Developed and maintain a custom Python Flask web application that streamlines various operational processes, including form submissions, damage claim management, and maintenance ticket tracking.- Integrated the custom web application with Microsoft Tenant services, particularly SharePoint and Teams, utilizing Microsoft Flow and various APIs to enhance operational efficiency.- Collaborate with the Regional Operations Manager to ensure timely store openings, smooth operations, and proper equipment functionality.

Joliet, Illinois, United States

- Led and managed a team of retail staff, overseeing work schedules, coordinating maintenance activities, and ensuring adherence to operational procedures.- Responsible for cash management, including reconciliation of daily deposits and secure transfer to banking institutions.- Conducted regular equipment inspections and maintenance oversight to ensure optimal functionality of all store systems.- Prioritized exceptional customer service, implementing strategies to enhance customer satisfaction and encourage repeat business.- Balanced multiple responsibilities including team management, financial duties, equipment maintenance, and customer relations to ensure smooth store operations.

- Served as the primary backup to the General Manager, assuming full operational responsibility during their absence.- Managed day-to-day operations of the car wash facility, ensuring smooth functioning and maintaining high service standards.- Handled critical management tasks including shift scheduling, staff coordination, and resource allocation.- Led team meetings and briefings, facilitating effective communication and operational alignment across the organization.- Demonstrated adaptability and leadership by seamlessly transitioning between assistant and acting manager roles as needed.

Joliet, Illinois, United States

- Oversaw daily operations during assigned shifts, ensuring optimal functionality of car wash equipment and facilities.- Implemented sales strategies to drive revenue growth and meet or exceed targets consistently.- Fostered a positive work environment, boosting employee morale through effective leadership and team-building initiatives.- Maintained the company's high standards of customer service, personally ensuring customer satisfaction and loyalty.- Balanced multiple priorities including operational efficiency, sales performance, team management, and customer relations.