Develop, execute, and optimize sales enablement programs to enhance the performance of the sales team. Communicate enablement strategy and key performance indicators to senior executives.Conduct onboarding and training for Sales and BDR teams. Serve as a liaison between sales, marketing, and product teams to coordinate content strategy.Utilize performance data to identify and address knowledge and skill gaps across the sales team.Manage and maintain sales enablement software for accessibility and functionality.

Trained, coached, and motivated new and existing sales associates.Facilitated onboarding and provided ongoing education through various training methods.Analyzed data to identify skill gaps and opportunities, delivering continuous feedback.Conducted sales calibration sessions to ensure consistent evaluation and excellence standards.Created tracking and reporting mechanisms for performance assessments.

Oversee and monitor daily activities of Sales Chat reps for all Newfold Digital brands.Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes and actions.Recruit, hire and provide coaching and development to team members.Responsible for ensuring monthly sales goals are met for all Newfold Digital brands.Run various reports to monitor operations and productivity of Sales Chat department.Motivate the sales team to sell products through effective management of sales incentive programs.Develop daily, weekly, and monthly goals for all sales chat brands.Identify, diffuse, and report personnel issues.Monitor daily work flow and call logs for recommendations for process/procedure improvements.Working with executive management and communicating effectively to the sales team for all brands.

Lead a team of Enterprise Solutions Specialists that owns the operational component of the customer lifecycle and ensures a seamless customer journey during their relationshipOptimizes processes that ensure the top three Enterprise Solution Management metrics: Account Retention, Campaign Set-up Cycle time, and Customer SatisfactionBuild Customer On-boarding, Campaign Optimization, and Renewal Playbooks to set the team up for success and provide a consistent client experienceDevelop Customer On-boarding and Campaign Optimization expertise across the team, capturing best practices into a knowledge base for the teamWork with the team to help them meet or exceed their/your Enterprise customer retention and adoption targetsProvide weekly reporting on the progress of your team; keeping an open line of communication to the director of the department on your weekly projectsCollaborate with the Learning & Development team to rollout new ESM hire and on-going training. (both product and professional skills)

• Lead all Sales readiness & capacity initiatives globally• Drive Acronis Sales new hire training program via curating new hire elearning experience, overseeing OJT training and administering regular bootcamps.• Organize and deliver process and tools training sessions, run regular skills verification and coaching for existing Acronis Sales staff.• In collaboration with other Sales Trainers, Partner Technology Evangelists and HR Leads develop and manage Acronis Sales enablement assets, such as Acronis Learn onboarding program, Acronis sales training curriculum and content.• Participate in Partner enablement activities, including but not limited to evangelism, social outreach, training & certification, etc.• Assist Partner Technology Evangelists in leading Partner readiness & capacity in their respective regions.

Drive sales revenue of Microsoft 0ffice 365 products in the GoDaddy Customer Care Center through implementing various internal sales, marketing and incentives programs to help meet company and departmental goals.Create curriculum and implement sales team training through the promotion of training programs, refinement of training material, and actual education of sales agents, supervisors, and managers.Manage value add partner relationships and strategiesPerform sales analysis and develop strategies for driving incremental sales across various types of sales channelsAssist with crafting an internal sales and marketing strategy for selling to various customer types (e.g. new, current, mid-market, specific industries, etc.)Develop sales collateral and create various communications for internal distributionDirect the activities of the Microsoft Product Champions- a team of additional product evangelists to help achieve sales targets across teams.Create various ad-hoc requests from the Product Marketing Team, Productivity Sales Team, and Channel Management to facilitate sustainable growth as it relates to sales of Office 365 and value add productsKey on-site product expert of Microsoft Office 365 products

Supervisor of Hosting Support oversees teams of Hosting Support Consultants who provide customer service and support for GoDaddy customers on inbound telephone calls regarding issues ranging from questions with current products/services to assisting in the sale and/or set up of new purchases. They also introduce customers to new offerings, contract extension options, and attempt to consult on additional products/services.• Lead a team of Hosting Support Consultants to accomplish defined goals and objectives• Implement and provide on-the-spot training and developmental feedback to each Representative on team• Continually plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints, and resolve problems• Maintain team motivation through continuous feedback, positive reinforcement, and incentive contests• Encourage Representatives to take ownership of customer issues and ensure one call resolution• Manage performance and service goals as defined by the company• Identify areas of opportunity within the team(s) to develop and implement comprehensive action plans. Provide the Director of Hosting Support with documentation that supports the progression of employee action plans• Analyze performance of Consultants through report generation, logging, and accurate tracking of call and sales statistics• Provide feedback to the Director of Hosting Support regarding areas that may improve productivity and enhance efficiency• Disseminate product updates to Representatives

Lead a team of Hosting Support Consultants to accomplish defined goals and objectivesImplement and provide on-the-spot training and developmental feedback to each Representative on team Continually plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints, and resolve problemsMaintain team motivation through continuous feedback, positive reinforcement, and incentive contestsEncourage Representatives to take ownership of customer issues and ensure one call resolutionManage performance and service goals as defined by the companyMonitor and enforce schedule adherence by the ConsultantsIdentify areas of opportunity within the team(s) to develop and implement comprehensive action plans. Provide the Director of Hosting Support with documentation that supports the progression of employee action plansAnalyze performance of Consultants through report generation, logging, and accurate tracking of call and sales statisticsDisseminate product updates to Representatives in a timely mannerCommunicate clearly and professionally with all levels of employees in the company

Respond to inquiries relating to accounting, invoicing, payroll, timekeeping, password resets, leave plans, taxes and other back office issues. Research, resolve and escalate issues in a calm, courteous and professional manner at all times. Troubleshoot and arrive at a clear understanding of issue and root cause. Exercise independent judgment for problems and issues. Ability to make decisions and analyze multiple factors for complex issues. Take ownership for performance results and knowledge growth. Required to quickly adapt and learn all relevant Manpower systems and procedures to support the business. Take ownership for performance results and knowledge growth.

Licensed by the Securities and Exchange Commission (SEC) and acted as an account executive for clients trading investment products such as stocks, bonds and mutual funds. Acted as an agent in the buying and selling of securities, passed the Series 6 and Series 63 securities examinations, and registered with a member of the Financial Industry Regulatory Authority (FINRA). Recommend solutions to clients for their investment needsCollaborated with others in developing presentations delivered in group settings or one-on-oneKept in touch with clients to ensure that they have the right products for their current needsCreate referral opportunities and build a referral-based practice