Vice President Of Operations
E & Y Holdings
Management accountability for Operations, Publishing, Merchandising, Refurbishing, Customer Service, Fraud, Sales, Warehousing, and Supply Chain/Logistics Departments. Managed the Looker BI system for development of customer lifetime value models, customer churn reports, A/B test and vertical sales analytics, and customer page engagement. Automated all levels of operating and accounting processes with high level Excel/VBA reporting, reducing labor and recovery of lost revenue with minimal staff growth. Warehouse management included fulfillment, inventory life cycle, audits, liquidation, inbound/outbound logistics.• Created a warehouse management reporting system through data analysis that helped reduce fulfillment time, shipping times, and inventory life cycle by 75%.• Identified cost saving opportunity within shipping systems and created a rate reselling process that provided an additional $2 million in annual revenue.• Identified areas of improvement for fraud prevention, reducing online fraud and chargebacks by 75%, saving $150,000 per year. • Developed a returns cost system through complex data analysis allowing for the recovery of over $1.5 million per year.