Christopher Neil Email & Phone Number

Fayetteville, North Carolina, United States

Miami, Fl

During this position, I performed various administrative and clerical duties for multiple contracted clients. I maintained and updated the employee database for 1099-contracted medical professionals employed by various Veterans Administration Medical Centers (VAMC) across the United States. I helped develop a workflow to manage and input time cards per requirements of each different VAMC contract. I read and understood the different VAMC contracts to ensure each employee was paid correctly and contract compliance was being maintained. With a different client, I entered, updated, and maintained contacts by using BigContacts.com's online database software. For some clients, I entered and/or scanned receipts and invoices in their online folders, as well as maintained and updated accounting databases in QuickBooks and in Wave Accounting. I also assisted in light bookkeeping when needed.

Tacoma, Wa

In this position, I handled incoming calls and utilized good decision-making skills to review information, issue payments accordingly and resolve claims. While performing these task, I provided professional customer service through empathizing with customers, educating them through the claims process and resolving customer issues and concerns within my scope. I provided quality and accuracy in my claim handling to assist the goals of my team and my department.

Fife, Wa

While providing complex customer service, I assisted customers by explaining their bill, account(s), and account services. Opened, transferred, and maintained accounts and account information. While assisting customers, cross-sold various products and services based on their needs and wants.

Fife, Wa

During this contracted position for Comcast, I provided overall support for Direct Sales Representatives (DSR’s) that were out in the field selling services to customers door-to-door, including entering sales and work orders for the DSR’s. In addition, I processed work orders for when the DSR’s were picking up or issuing customer equipment. Due to limited knowledge and uncertainty in the field, I assisted DSR’s by verifying customer status and occupancy of addresses, with product knowledge and promotions, and by registering and authorizing customer’s equipment.

Tacoma, Wa

Trained in various cash handling procedures to comply with company guidelines and federal laws, and in performing various Western Union Payouts and Receives, and in printing and issuing MoneyGram Money Orders. Professionally provided face-to-face tailored customer service, and opened, closed, and maintained various customer accounts. Due to my success as a Teller, I transitioned into a Graveyard Teller. As a result of slower customer interaction, was trained and performed nightly branch auditing, including reconciliation of checks and money orders. In addition, I did detailed daily filing, and maintained various hard copy records in alphabetical or numerical order.

Fayetteville, Nc

Provided face-to-face personalized customer service while opening, closing, and maintaining various customer accounts. Trained in various cash handling procedures in accordance to credit union and federal guidelines, in addition to being trained in processing money orders, Traveler’s Cheques, and cashier checks. Processed customers’ requests for stop payments, wire transfers, and debit and credit cards. Daily occurrences of balancing till and detailed hard copy filing of records in alphabetical and numerical order. Due to experience and exceeding expectations, was drafted to serve as a stand-in Lead Teller on numerous occasions, when needed. As a stand-in Lead Teller, handled escalated customer issues, supervised between two to six tellers, and performed daily account reconciliation of the vault and tellers.

Certificate, Human Development; Computer Courses

High School