• Developed the Risk Management HR strategy and the people input to the strategic planning process 2014• Collaborated with Organisational Development to deploy the CBA Leadership 360 to all EGMs and GMs within Risk Management and used the outputs for robust development plans• Collaborated with external search firms to develop robust succession planning at the EGM and GM level• Coached tier 1 & 2 GMs on building effective development plans• Worked with the Group CRO through a rigorous process to promote or recruit five members of the RMLT, which is 50% of the team• Commissioned a local talent map for senior female Risk Management professionals• On boarded the first female EGM in Risk Management from the above map• Drove the strategy to increase participation rates of EM+ females from 19% in 2010 to 30.2% in 2014• Partnered with executive search firms to substantially increase the General Manager bench strength• Foundation committee member of the CBA LGBTI network, UNITY

• Developed and implemented the new HR graduate program• Developed and launched the HR Capability and Career Model• Consulted with the Group Executive of HR and Marketing and Communications to transform both organisational functions• Provided advice and support to management on performance issues, retrenchments, dismissals, industrial issues including harassment and discrimination issues

• Developed a new Finance & Risk graduate program• Provided advice and input on remuneration schemes, including commissioning an external remuneration benchmarking exercise for senior Risk Management roles • Provided advice and support to management in respect of performance issues, retrenchments, dismissals, industrial issues including harassment and discrimination issues• Conducted talent management reviews at GM and EM levels

• Provided specialist support, advice and assistance in respect of employment relations• Developed, in collaboration with business unit HR, new workplace policy initiatives, including removing gender specificity in the Parental Leave policy• Reviewed, monitored and implemented changes to existing workplace policies and practices• Monitored industrial relations landscape• Managed Fair Treatment Review System & Employee Assistance Program

• CommInsure – Claims & Underwriting ‘World’s Best Practice’ change program focussed on enhanced recruitment techniques• Avanteos – in sourcing of JB Ware functions and employees• Wealth Management – reviewed enterprise agreements and individual instruments providing a cost benefit analysis for aligning all terms

• HR Support Office Re-design work in the IR/ER and Advice Centre area• Provided structural recommendations for Direct Banking• Provided input into Salary Banding and Job Families for RBS• Advised on structure redesign for the HR Services function, Infrastructure Services function and Group Technology