Christopher Ness Email & Phone Number

United States Military Veteran. Currently working for Consumer Cellular Inc. Specialize in internal employee development, coaching, procedure and process improvement, productivity enhancement and company stake holder satisfaction.Work with creating documentation control while designing and developing improvements to record keeping.Research data and create new initiative improvements programs to improve company wide development plans to increase customer and employee satisfaction. Identify areas of opportunity for improvement, create training material, oversee project and training with report auditing to insure positive impacts are made.Conduct audits daily on company performance and provided feedback and action plans based on six sigma models on a large range of company levels. Saves and customer satisfaction driven by using AIQ and a self designed conversation, consultation and confirmation methodology.Self designed documentation of employee files to consolidate information into one program from seven different platforms. Highly involved with internal promotions hiring, creating training material, facilitating training and mentoring positions of all levels from Customer Service Representatives , Technical Support, Team Support, Supervisors in Training and Senior Operation Supervisors to fill positions with diverse leadership. Certified in Microsoft excel, Smartsheet, Six Sigma and in progress on Microsoft Power Bi. Highly motivated with internal operations and ability to observe behaviors to identify areas in need of change and presenting solutions to upper management. Manage teams of six supervisors or more with team sizes of fourteen agents each and reach top numbers consistently while managing several projects. Manage company wide top performer ELITE program by showcasing and incentives for company top performers and such month, plus many more programs. Current project that I’m streamlining is creating availability for employees to work remotely with company provided equipment due to current global pandemic and am at 45% ahead of forecasts goal due to process planning and self involvement compared to our other four company locations. Have not missed a day of work in over 2 years and work 10-14.5hrs a day and days off when needed to stay ahead of deadlines and goals. I’m always seeking ways to have a larger impact.Highly active in community events and charity programs for the surrounding communities and always looking for improving my own abilities and skill sets to lead others to their goals.