· Established and maintained excellent customer relationships through prompt response to inquiries and complaints.· Oversaw loading, unloading, movement, and sorting of supplies to ensure on-time deliveries.· Implemented efficient systems for accurate data collection and reporting.· Managed an average clientele of 35 to 40, handling three to five military shipments per month.· Processed over 1,000 documents and reduced the quantity of overdue items by 82% which ensured an accurate audit trail for the largest supply account in the Area of Responsibility (AOR).· Supported the Security Forces augmentee program by distributing 130 body armor sets and helmets worth $66,000 enhancing personal security and safety for personnel at Barksdale Air Force Base by 100%.· Assisted Civil Engineering (CE) monthly exercises by providing 230 assets to 43 personnel until their Permanent Change of Station (PCS) or separation, saving the Air Force $15,000 in cleaning expenses.

· Managed inventory of $78 million worth of classified property.· Planned and supervised shipments from production to end-user, optimizing daily and weekly routes.· Investigated and resolved logistics and cargo movement issues.· Documented shipment activities and cargo movements for tracking and record-keeping.· Developed supply chain strategies to enhance efficiency.· Directed the Al Udeid Air Base (AUAB) benchstock program, inspecting 13 accounts and processing 350 orders valued at $5,300, achieving a 97% stock availability rate.· Assisted in the largest customer support operation in the Area of Responsibility (AOR), managing two programs and processing 40,000 transactions worth $50 million, resulting in the generation of 2,000 sorties and 7,400 flight hours.

· Supported critical missions to ensure US Air Combat Superiority.· Maintained and updated customer databases to enhance data management.· Improved team productivity by promoting operational best practices.· Provided exceptional customer support and tailored recommendations.· Managed timely replacement of damaged or missing products.· Resolved accounting, service, and delivery concerns efficiently.· Provided daily updates on mission-critical parts availability, reviewed and quality-checked 80,000 high-priority orders valued at $401 million, supporting two groups and 21 aircraft. Awarded Flight Distinguished Service Award.· Directed the top rejection program within the Air Force Global Strike Command, resolving 1,200 errors in less than five days and achieving a delinquency rate below 0.1%, the best rate across the Air Force.· Evaluated 29 organizations, overseeing 7,000 parts worth $3 million, added 125 new items, and reduced mission-critical part shortages by 98%. Quality Assurance recognized this as the best benchstock program in two years.· Assisted in the management of mission readiness spares, processing 127 requests worth $180,000 for six B-52 kits, contributing to the success of the Afghan drawdown with 703 flight hours and 58 sorties.· Worked with two documentation control team members to quality-check 118,000 documents, certify 3,000, and clear 32 delinquent days, reducing the delinquency rate from 2.3% to under 1%.· Reorganized 2,500 essential spare parts valued at $55 million, expanding stockroom space by over 16% for C-130 aircraft deployment.