I’m a highly experienced omnichannel conversational experience designer, consultant, and leader. For the past 15 years I’ve worked within the utilities industry implementing and improving customer service solutions and managing large-scale change initiatives. I value the input and collaboration of colleagues and likeminded experts, recognising that true value and outside the box thinking can only be delivered through an effective team and positive working environment.I foster and develop new working relationships both within the UK and abroad. From subject matter experts in a variety of conversational experience fields to well-known academic institutions, supporting undergraduate and postgraduate studies in subjects that are beneficial to me and them.I’m confident operating at a strategic level – making recommendations, building robust business cases, and scoping programmes of work to leading and managing multi-functional customer facing and technological teams.I’m not only interested in conversational experience technology but also the psychological and physical factors needed to drive business improvement – recognising that technology only gets you so far.I describe myself as passionate, honest, engaging and direct.Some examples of my key skills...Conversational experience strategyBusiness transformationImplementing and leading large scale conversational experience projects – Chat, Social Media, Email, Automation and MessagingNatural language AI solutionsCustomer experience and customer service designChange and people leadershipContinuous business improvementArticulate and engaging presentation skills – at any level and scaleOutcome and results orientatedFail fast mentality.