Christopher Nielson Email & Phone Number

Manila, Ut, Us

Manila, Ut, Us

Tooele, Utah, United States

Manila, Utah

Working as the Tech Director for Manila School District, I helped the district better implement technology into it's education curriculum. My responsibilities include maintaining the physical network topology, managing desktops and laptops, remotely configuring and monitoring student devices, configuring and troubleshooting wireless, monitoring and maintaining security systems, and whatever else is required in order to provide our students with the best learning experience possible.

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Each day TSS2's work hard to find solutions to the difficult problems our users experience. Working with other departments, we cultivate positive relationships so that both our end users and the other technical service providers feel comfortable calling on my co-workers and I to help solve problems. As part of this group, I helped to update and maintain active directory, keeping both computer records and group policies updated to ensure functionality of the State network. I also work with our software deployment solution to ensure that State computers run available and up-to-date software. In addition, I am assigned tickets and find solutions to our end-user's computer issues.

Instructional Support Technicians at Jordan School District answer the day to day questions administrators, teachers, and students would ask on the use of Microsoft and Apple products, including hardware and software. In this position we worked as a liaison for the District Office, helping both employees and students understand district computer policies. I collaborated with school administration as well as district administration for the successful deployment and operation of 1000+ devices including printers, iPads, laptops, desktops, and chromebooks. I also helped manage e-mail and active directory accounts for both students and teachers. Lastly, I preformed basic LAN and wireless network troubleshooting.

University Of Utah Campus Store

Working internally with a small team of dedicated professionals, I helped to maintain and support the desktop computer systems at the University of Utah Campus Store. These systems included desktop and laptop systems running both Apple and Window's newest operating systems. I also installed new computers and printers. We were also required to help maintain networking access for store employees by managing their active directory profiles. I also provided some on-site support for other campus departments.

University Of Utah Campus Store

At the University of Utah's Campus Store, I provided troubleshooting and technical support for both customers and staff. Part of the work involved performing warranty repairs on Apple, Lenovo, and Sony products, while also providing low-cost alternatives if the user's machine was not covered under warranty. In addition to repair duties, I was in charge of ordering and maintaining the inventory of the repair center. I also hired and trained employees on the various repair methods and taught them how to navigate the often confusing warranty claim sites.

Master’S Degree, Information Systems

Graduated with a masters degree in Information Systems

Bachelor'S Degree, Management Information Systems, General

Completed a degree in Information Systems from the University of Utah.

General Education