Christopher Norman Email & Phone Number

Bossier City, Louisiana, United States

Shreveport, Louisiana

Designs and develops new systems, applications, and solutions for external customer's enterprise-wide cyber systems and networks. Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems analysis, systems design, security test and evaluation, certification and.

Raleigh-Durham, North Carolina Area

Managed incident and service request, successfully conducted change, knowledge and problem management, and met with IT leadershipregularly to develop strategic plans to align IT with business requirements.Design and implement project for Global software delivery life cycle.O365 implementation project, (Office 2007, 2010 and 2013 to 2016, Skype, OneDrive.

Raleigh-Durham, North Carolina Area

Utilize ITIL principles to provide a standard of service and expectation level of service owners.SMP SME managing all end-user workstations and servers globally.(US,CA,APAC,EU) 10,000+ nodesPatch management policy stage and advertisement automation through Workflow for all Server and workstation maintenance windows globally.Application metering and license.

Senior lead on a three man team that manages and supports the entire endpoint lifecycle across 150 sites in North America, Canada and Mexico. 10,000+ NodesAdministration/ Maintenance of our Altiris 7.1sp2 environment, CMS+AMS including:Patch Management, Application Metering, Software/Hardware Asset Management, Package deployment and automation.

Downers Grove, IL

Provided transition guidance for OneAmerica in an outsourcing role.Lead transition for prior team roles and responsibilities to Nearshore team located in Mexico.Deploy and validate scheduled Altiris deployments after RFC and change control approval.Ensure all prior Altiris platform support was maintained in CMO until FMO was completed in Texas.Coordinate.

Design, implementation and support of PC blades application and image deployment through Altiris Deployment Server.Provide technical support and problem analysis for internal users and customers via Altiris HelpDesk.Managed and supported the entire endpoint lifecycle across 35 sites in North America. 2500 NodesDesign, implementation and support of HP Thin.

Installation and configuration Regional Network Administration and Backup systems.Set up and support of remote access using Cisco VPN Client.Monitor necessary Ticket queues for customer support.Perform all Ticket requirements within SLA timeframes.Provide technical support and problem analysis for internal users and customers.Developed new employee work.

LAN / Novell Administration; User Administration & Security, File Server Administration; Template and group object creation and user delegation; AS/400 Administration; User Administration, Object Security; Level II Help Desk Support; Full time Call center Phone Support; IBM Mainframe security maintenance; User Creation, Rule and Dataset creation and.

Education record

High School Diploma, General Studies

General Education