Christopher Norman Email & Phone Number

Bossier City, Louisiana, United States

Shreveport, Louisiana

Designs and develops new systems, applications, and solutions for external customer's enterprise-wide cyber systems and networks. Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems analysis, systems design, security test and evaluation, certification and accreditation, systems hardening, vulnerability testing and scanning, incident response, disaster recovery, and business continuity planning and provides analytical support for security policy development and analysis. Integrates new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis of cyber security features and relates existing system to future needs and trends, embeds advanced forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration and testing issues. May interface with external entities including law enforcement, intelligence and other government organizations and agencies.

Raleigh-Durham, North Carolina Area

Managed incident and service request, successfully conducted change, knowledge and problem management, and met with IT leadershipregularly to develop strategic plans to align IT with business requirements.Design and implement project for Global software delivery life cycle.O365 implementation project, (Office 2007, 2010 and 2013 to 2016, Skype, OneDrive, Visio and Project.) Take on shared responsibility for Global group policy, network server licensing and continue to fully support all aspects on the Symantec management platform currently in place. Selected to work on the Global Enterprise Architecture team as primary Architect for Operations.Focus on commodity work that can be shifted to managed services while generating cost savings and improved customer experience. Integrated ITIL concepts which included the creation of a change management database, and a definitive media library.

Raleigh-Durham, North Carolina Area

Utilize ITIL principles to provide a standard of service and expectation level of service owners.SMP SME managing all end-user workstations and servers globally.(US,CA,APAC,EU) 10,000+ nodesPatch management policy stage and advertisement automation through Workflow for all Server and workstation maintenance windows globally.Application metering and license harvesting.IT Analytics reporting for detailed reporting function.Software Licensing and vendor support with Asset & Contract management in Altiris. Created intake documentation and discovery practice for use with all current and new service and application owners. Package creation, testing, deployment and UAT validation.Import of Service desk asset status into Altiris platform to ensure compliance count is correct on dynamic policy builds. Tier level custom import into Altiris from Service-Now for enhanced reporting of application/hardware matrix.Image automation through Altiris 8 platform for XP, Windows 7 and Windows 10. UIU implementation for Advantech builds. 24x7 platform support. VMware support for On-call rotation.AD administration for group creation to align licensed software with users.Migrated all imaging from Deployment console 6.9 to Deployment server 7.6

Senior lead on a three man team that manages and supports the entire endpoint lifecycle across 150 sites in North America, Canada and Mexico. 10,000+ NodesAdministration/ Maintenance of our Altiris 7.1sp2 environment, CMS+AMS including:Patch Management, Application Metering, Software/Hardware Asset Management, Package deployment and automation policies.Provide technical guidance and consultation to management based on ITIL principles regarding next steps that include endpoint management development internal and customer facing.AD administration for user and workstation OU’s (GPO’s) as required.Implementation of Admin Studio for enterprise level application build and support.Provide Design and Architecture review of current Altiris infrastructure Provide Daily/Weekly/Monthly support of Altiris Environment

Downers Grove, Il

Provided transition guidance for OneAmerica in an outsourcing role.Lead transition for prior team roles and responsibilities to Nearshore team located in Mexico.Deploy and validate scheduled Altiris deployments after RFC and change control approval.Ensure all prior Altiris platform support was maintained in CMO until FMO was completed in Texas.Coordinate correspondence and intake forms from customer business application owners to our Altiris Packaging team in Mexico, provide and applied four eyes principle and pilot testing.Facilitate communications and deadline Altiris deployments with Mexico Team.Work with counterparts on design and development of Xendesktop 5 environment for customer migration from Xendesktop 4.

Design, implementation and support of PC blades application and image deployment through Altiris Deployment Server.Provide technical support and problem analysis for internal users and customers via Altiris HelpDesk.Managed and supported the entire endpoint lifecycle across 35 sites in North America. 2500 NodesDesign, implementation and support of HP Thin Clients. Design, implementation and support of Altiris 5.x,6.x 7.1CMS III, SMS I (Patch, Asset, Metering, Reporting, Software Deployment, IT Analytics, HelpDesk)Design, implementation and support of Altiris Backup\Recovery system.Design, implementation and support of Altiris PXE/WinPE imaging system.Design, implementation and support of Symantec Workspace Solution.Implementation of Altiris Carbon Copy (Remote Control)/ PC AnywhereImplementation of Thin Print ServersSupport of Active Directory, DHCP and Print Services.Design, implementation and support of XenDesktop 4 environment.Implementation and support of Virtual PC Disk Images (VMWare).Initiated research, acquisition and configuration of new Wyse Zero Clients.Evaluation, recommendation, implementation and support of all new customer endpoint devices including images.Implementation and support of HP BL e-class PC blades, as well as Session Allocation Manager.

Installation and configuration Regional Network Administration and Backup systems.Set up and support of remote access using Cisco VPN Client.Monitor necessary Ticket queues for customer support.Perform all Ticket requirements within SLA timeframes.Provide technical support and problem analysis for internal users and customers.Developed new employee work instructions based on procedures for operational use.

LAN / Novell Administration; User Administration & Security, File Server Administration; Template and group object creation and user delegation; AS/400 Administration; User Administration, Object Security; Level II Help Desk Support; Full time Call center Phone Support; IBM Mainframe security maintenance; User Creation, Rule and Dataset creation and administration; Backup responsibilities for Security Analyst; Interaction with all levels of staff, including upper management.Maintain user id security in: Business Objects, Omni Station, Omni Financial, Batch Wizard, Plan Wizard, HP/A HP 3000, INDP, Control-M, Seagate Crystal 8.5 and CAMRA. Work with the following platforms: Novell LAN (2 separated trees and extended schema, IBM Mainframe 3270, AS/400 and NT Domains.

Education record

High School Diploma, General Studies

General Education