Christopher Nuckles Email & Phone Number

Atlanta, Georgia, Us

New York, Ny, Us

Atlanta, Georgia, Us

Charlotte, North Carolina, Us

Atlanta, Georgia, Us

Helping NAPA implement their RPM (Real Time Parts Management) system across their national store network. Primarily focused on the following three areas: Implementation Strategy• How to use automation to reduce the headcount needed for conversion and improve the predictability of the conversion timeline• Develop tools to reduce pre-conversion tasks• Improve scalability and performance of the conversion process• Provide a roadmap for a fully realized implementation schedule Operational Strategy• Develop processes for RPM operations including system monitoring/alerting, escalations and issue communication• Identify tools and integrations to automate the monitoring and alerting process• Provide best practices for metrics, health assessment, and system performance• Provide best practices to reduce MTTR (mean time to resolution) for system incidents Program Management• Provide best practices for planning and status reporting• Help the transition to DevOps methodology

Atlanta, Georgia, Us

Responsible for development and support of ESVS (Enhanced Special Services). This system processed over $14B in transactions last fiscal year. ESVS handles special orders, install services, deliveries, BOPIS (Buy Online Pickup in Store), BOSS (Buy Online Ship to Store) and is an integral part of the Interconnected Retail Strategy. Additional components include:• SOCC - Special Order Customer Communication - used for electronic communications (eVoice, email, SMS) to customers • Central Fulfillment - used to schedule merchandise deliveries from DCs• COS (Customer Order Service) - used to create special orders (appliances, kitchen designs, etc) in Special Services from external systems and affiliate companies such as Home Depot Measure Services and Home Depot Quote Center• CAPS (Customer Agreement Print Service) - used to centrally generate all customer agreements

Atlanta, Georgia, Us

Responsible for the following systems including enhancement and support:• ESVS (Enhanced Special Services) - used to handle special orders and install services• Central Fulfillment - used to schedule merchandise deliveries from DCs• COS (Customer Order Service) - used by Home Depot Designs systems to create special orders in Special Services• CAWS (Customer Agreement Web Service) - used to centrally generate all customer agreements

Atlanta, Georgia, Us

Responsible for the following systems including enhancement and support:• Kronos - Time and Attendance including a portion of payroll processing• FAST (Labor Scheduling) – system to handle scheduling of hourly associates at Home Depot stores in the US and Canada; approximately $6B of labor payroll annually• Legal IT systems• Digital Imaging and Archiving

Atlanta, Georgia, Us

• Managed teams ranging from 8 to 32 associates • Managed the complete life cycle of the POS systems (charter – support) including: traditional POS, Self-Checkout, Mobile POS, Showroom POS and POS for HomeDepot.com• Responsible for the NonStop (Tandem) development and support organization• Point person for all cross functional initiatives that required POS participation• Responsible for PCI and SOX compliance within the POS systems

Atlanta, Georgia, Us

Developer, Senior Developer, Lead Developer over the listed period.Provided application development and production support of various logistics systems. They included:• Catalyst WMS and YMS• Lumber and Carton DC systems• Transit Facility and Transportation systems• Import Order Management systems

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