Christopher Nolan Email & Phone Number

Ireland

• CMT Program Development: Assisted in designing, implementing, and enhancing enterprise-wide CMT Program methodologies and governance documents.• Risk-Based CMT Activities: Led and performed risk-based CMT activities, ensuring compliance with BSA/AML/Sanction and consumer protection regulations.• Policy Adherence: Followed established policies and procedures throughout the CMT lifecycle, including planning, execution, reporting, and issue remediation, with escalation as needed.• Reporting & Analysis: Prepared reports on CMT activities, collaborated with stakeholders on root cause analysis, and developed remediation plans.• Documentation Management: Maintained a central repository for issues and remediation-related information and documentation.• Remediation Tracking: Tracked and validated the implementation of remediation plans, ensuring issues identified during testing and monitoring were properly addressed.• Training & Awareness: Participated in creating training and awareness materials related to the CMT Program.• Regulatory Monitoring: Stayed current on regulatory developments and industry trends to identify emerging risks impacting Coinbase products and the CMT Program.• Project Management: Continuously added value through effective project management and efficient execution.

Dublin, County Dublin, Ireland

• Auditing & Assurance Expertise: Demonstrated a deep understanding of auditing and assurance principles.• Leadership in Assurance Assignments: Led assurance assignments by evaluating key control designs and effectiveness, identifying exceptions, and ensuring factual accuracy with the business.• Issue Communication & Action Planning: Communicated identified issues to the business and collaborated to create detailed action plans, enhancing the control environment.• Management Support: Supported management in identifying assurance requirements, conducting reviews, and contributing to the annual assurance plan.• Risk Control Assessment: Demonstrated proficiency in AIB’s Risk Control Assessment process and assurance methodologies.• Initiative & Attention to Detail: Acted as a self-starter with strong initiative and meticulous attention to detail, completing tasks with high accuracy.• Stakeholder Collaboration: Effectively worked with stakeholders, including local business management team officials.

Dublin, County Dublin, Ireland

• Facilitated timely educational interactions between experts and clients, enabling informed business decisions. Built relationships with key users, including senior-level executives at client firms.• Meaningfully contributed to the Account Management team's efforts to grow revenue by expanding existing business and pursuing new business.• Independently managed a full slate of complex clients, designing and delivering custom projects like consultations, surveys, and special projects.• Suggested innovative product and service ideas to increase client usage and revenue, collaborating with Research, Sales, and product teams.• Delivered world-class client service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, and enthusiasm.• Established and fostered strong relationships with experts, recruiting new experts and identifying consulting opportunities for them.• Exercised flawless judgment regarding company policies and procedures for protecting the integrity of client engagements.• Clearly communicated the integrity and value of the company's compliance platform to clients.• Suggested and implemented innovative compliance platform improvements to reduce friction for clients and experts.• Implemented company policies and procedures for protecting the integrity of client engagements and trained new employees in those procedures.• Trained and mentored colleagues to ensure excellence in revenue promotion, client service, and compliance.• Contributed to key strategic initiatives as requested by company leadership.• Worked in collaborative interoffice teams to grow and promote client relationships.

Dublin, County Dublin, Ireland

• Cultivated excellent problem-solving skills by effectively handling client complaints and queries, resulting in increased customer satisfaction. • Demonstrated strong interpersonal skills in maintaining professional relationships with diverse clientele, fostering an inclusive and welcoming environment. • Exercised robust project management abilities in implementing customer-centric solutions, contributing to business growth and customer retention. • Showcased effective multitasking and time management skills in juggling multiple customer interactions and tasks simultaneously, meeting and exceeding performance metrics. • Utilized data analytics skills to understand customer behavior and feedback, helping drive continuous improvement in service delivery and product offerings.

Dublin, County Dublin, Ireland

• Implemented comprehensive risk management strategies, reducing company exposure and enhancing overall financial stability. • Conducted detailed risk assessments, providing actionable insights to inform key decision-making processes. • Utilized advanced quantitative methods to evaluate and mitigate potential threats. • Collaborated effectively with cross-functional teams to develop and implement risk mitigation measures, ensuring seamless execution. • Continuously monitored and reported on risk exposure, fostering a proactive risk-aware culture throughout the organization.

Dublin, Ireland

• Processed payments and conducted end-of-day procedures for several hotels within the chain, as part of their audit process. • Provided assistance to other business units by fulfilling customer requests related to reservations, discounts, and payments. • Performed thorough searches to ensure that all payments were processed accurately and all transactions were recorded correctly and conducted diligent searches to address customer queries and ensure that their requests were fulfilled in a timely and efficient manner.

Porto Alegre, Rio Grande Do Sul, Brazil

• Monitoring tickets and identifying trends in online risk.• Monitoring unauthorized transactions for possible fraudulent activity / Chargeback.• Performing proactive checks to mitigate online and Stolen financial fraud.• Investigating fraud cases and recognizing fraudulent/suspicious trends.• Investigating cases of liability claims, fraud and determining resolutions based on internal policies. • Claims verification, payment processing, dispute resolution, and fraud detection.• Maintaining high levels of confidentiality while performing investigations.• Working with Trust & Safety leads to develop and enhance internal policies and tools.

Porto Alegre, Rio Grande Do Sul, Brazil

Porto Alegre, Rio Grande Do Sul

• Coordinating the migration of routines from analogue to digital, developing new teaching methodologies according to the school’s franchise policy. • Providing support and orientation for 5 teachers regarding the new methodology and reviewed areas that needed to be improved with a focus on student development. • Maintained a strong relationship with other schools within the franchise to help coordinate the implementation of new teaching practices and policies. • Produced monthly reports on school development, student feedback, and finances.

Higher Diploma In Business In Regulatory Risk & Compliance, International Business

This course addresses the high demand for regulatory risk and compliance professionals in today’s Fintech-focused financial landscape..

Certificate In Social Media Marketing, Social Media Marketing

The programme aims to equip you with the practical skills to research, plan, create, publish and analyse social media content that will.

Bachelor'S Degree, English Language And Literature/Letters

Activities and Societies: Treasure secretary for the student association; Member of the college choir.The Degree course aims to train.

Diploma, Computer Programming

Activities and Societies: 2-year winner of the Popular Vote Award for projects in environmental preservation and indoor locomotion.