Christopher Olsen Email & Phone Number

United States

As a professional, I strengthen the team structure by adding coaches to facilitate real-time improvements. I ensure adherence with the regulations by improving claims handling processes. I oversee a team of 180+ associates responsible for claims and support functions. Moreover, I prioritize development of associates to ensure their readiness for segmented claims. • Handled over 1.3 million claims in 2022 via exemplary performance• Implemented process improvements that resulted in reduction in claims turnaround time, from 28 days to just 15 days.

Akron, Ohio

During this tenure, I conducted thorough reviews of current processes and identified areas for improvement, resulting in smooth processes and increased output of claim handling. I developed the compliant and regulatory processes to assure division's compliance with industry standards and regulations. I executed automated adjudication processes for incoming claims, resulting in faster processing times and increased accuracy.• Processed over 900,000 claims in 2020 by implementing efficient workflows and quality control measures.• Oversaw team of 60+ associates in the claims/appeals division to enable smooth operations and achieve organizational goals.• Streamlined processes by reorganizing claim's structure, ensuring proper supervision.

Aided in the redesigned the Inside Property Unit to align with current industry standards. I utilized critical thinking skills to assess staffing needs, claim volume, and associate utilization to ensure optimal team performance. I corresponded with Compliance to regulate agency-handled claims and adhered to company and state regulations. I managed claim files to enable compliance with company and state standards. Furthermore, I generated monthly performance reports for the VP of Claims. Conducted audits of Travel and Pet Partners in compliance with company policies and standards• Oversaw team handling 1st party claims with a focus on complex claims over $150K.• Regulated downsizing of Financial Insurance Division claims team while maintaining high levels of customer satisfaction.• Supervised claim handling of external partners, including Travel, Pet, and Mortgage Fire.Also manages and oversees the Technical Claims Group and the Commercial Claims team.

I counseled and onboarded new associates to create a pool of candidates for other departments. I managed claims handling of two external units to ensure compliance and completeness of files. I motivated claim file management to maintain compliance with regulatory standards of the company and the state. I aided unit and department initiatives and committees. I mentored and upskilled new adjusters and associates in multi-disciplinary departments.• Headed unit of 10+ reports responsible for handling 1st party property claims.• Supervised Pricing Desk with 6 associates, assuring requests for AMIG and SIS products were met.

I regulated claim files to ensure compliance with company and state standards, while also reviewing agency-handled claims for proper authority. I coached new associates to be productive in the Mortgage Fire Department, fostering a supportive and inclusive team culture. I supervised unit's response to catastrophes, ensuring that all resources were deployed effectively and efficiently.• Governed complex losses ranging from $125K to over $2M, demonstrating str attention to detail.• Managed team of up to 8 adjusters in the Mortgage Fire unit, providing guidance and support as needed.• Led various unit and department initiatives and committees, collaborating with colleagues to improve processes and achieve shared goals.• Cultivated strong relationships with agency and financial institution partners, regularly communicating claim activity reports and presenting claims overviews to potential new business partners.Additional ExperienceClaims Examiner, American Modern Insurance GroupFinancial Institutions Division Claims Adjuster, American Modern Insurance GroupInside Claims Adjuster, American Modern Insurance Group,

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