Christopher Olsen Email and Phone Number
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Leveraging 20+ years in the insurance industry, I am a seasoned senior claims management leader dedicated to driving growth, enhancing operational efficiency, and boosting customer satisfaction. I specialize in claims processing, compliance, risk management, and fraud investigations, consistently exceeding performance targets and client expectations. With a focus on innovation and process optimization, I manage diverse teams and projects to achieve exceptional results.Recent Career Highlights:► Drove an overhaul in claims operations at Pets Best Insurance, managing 180+ associates and achieving a remarkable reduction in claims turnaround time from 28 days to 15.► Realized an 18% increase in claims year-over-year, at Crum & Forster Pet Insurance, through strategic automation and quality enhancements.Throughout my career, I have been recognized for my strategic insight and ability to solve complex operational challenges, significantly improving service delivery and efficiency. My leadership style is direct and focused on empowering teams through problem-solving that promotes ownership and accountability. This approach has been instrumental in achieving operational excellence across all levels of claims managementComplementing my practical work experience, I hold a Master of Science in Administration from Tiffin University and a Bachelor of Science in Criminal Justice from the University of Nebraska. I am also a licensed adjuster in 17 states and have earned key industry designations, including Associate in Claims (AIC) and Senior Claims Law Associate (SCLA) from The Institutes.My areas of expertise include:Claims Management | Claims Operations | Claims Processing | Personal & Commercial Insurance | Claims Policies | Service Level Agreements | Customer Satisfaction | Risk Management ▪ Third Party Administration | Payment Process Management |Business Partnerships | Contracts & Negotiations | Regulatory Compliance | Research, Analytics, & KPIs | Strategic Planning | Process Creation & Optimization | Fraud Investigations | Customer Service | Project Management | Recruiting & Staffing | Coaching & Mentoring | Training Development | Cross-Functional Team Leadership
Administrative Strategies (Adstrat)
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- administrative-strategies.com
- Employees:
- 35
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Director Of OperationsAdministrative Strategies (Adstrat) Jun 2023 - PresentUnited States
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Avp Claims OperationsPets Best Insurance Services, Llc 2021 - May 2023As a professional, I strengthen the team structure by adding coaches to facilitate real-time improvements. I ensure adherence with the regulations by improving claims handling processes. I oversee a team of 180+ associates responsible for claims and support functions. Moreover, I prioritize development of associates to ensure their readiness for segmented claims. • Handled over 1.3 million claims in 2022 via exemplary performance• Implemented process improvements that resulted in reduction in claims turnaround time, from 28 days to just 15 days. -
Avp ClaimsCrum & Forster Pet Insurance Group 2019 - 2021Akron, OhioDuring this tenure, I conducted thorough reviews of current processes and identified areas for improvement, resulting in smooth processes and increased output of claim handling. I developed the compliant and regulatory processes to assure division's compliance with industry standards and regulations. I executed automated adjudication processes for incoming claims, resulting in faster processing times and increased accuracy.• Processed over 900,000 claims in 2020 by implementing efficient workflows and quality control measures.• Oversaw team of 60+ associates in the claims/appeals division to enable smooth operations and achieve organizational goals.• Streamlined processes by reorganizing claim's structure, ensuring proper supervision. -
Claims ManagerAmerican Modern Insurance Group Sep 2015 - Dec 2019Aided in the redesigned the Inside Property Unit to align with current industry standards. I utilized critical thinking skills to assess staffing needs, claim volume, and associate utilization to ensure optimal team performance. I corresponded with Compliance to regulate agency-handled claims and adhered to company and state regulations. I managed claim files to enable compliance with company and state standards. Furthermore, I generated monthly performance reports for the VP of Claims. Conducted audits of Travel and Pet Partners in compliance with company policies and standards• Oversaw team handling 1st party claims with a focus on complex claims over $150K.• Regulated downsizing of Financial Insurance Division claims team while maintaining high levels of customer satisfaction.• Supervised claim handling of external partners, including Travel, Pet, and Mortgage Fire.Also manages and oversees the Technical Claims Group and the Commercial Claims team. -
East Region SupervisorAmerican Modern Insurance Group Jun 2013 - Sep 2015I counseled and onboarded new associates to create a pool of candidates for other departments. I managed claims handling of two external units to ensure compliance and completeness of files. I motivated claim file management to maintain compliance with regulatory standards of the company and the state. I aided unit and department initiatives and committees. I mentored and upskilled new adjusters and associates in multi-disciplinary departments.• Headed unit of 10+ reports responsible for handling 1st party property claims.• Supervised Pricing Desk with 6 associates, assuring requests for AMIG and SIS products were met.
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Claims Specialist FidAmerican Modern Insurance Group Feb 2005 - Jun 2013I regulated claim files to ensure compliance with company and state standards, while also reviewing agency-handled claims for proper authority. I coached new associates to be productive in the Mortgage Fire Department, fostering a supportive and inclusive team culture. I supervised unit's response to catastrophes, ensuring that all resources were deployed effectively and efficiently.• Governed complex losses ranging from $125K to over $2M, demonstrating str attention to detail.• Managed team of up to 8 adjusters in the Mortgage Fire unit, providing guidance and support as needed.• Led various unit and department initiatives and committees, collaborating with colleagues to improve processes and achieve shared goals.• Cultivated strong relationships with agency and financial institution partners, regularly communicating claim activity reports and presenting claims overviews to potential new business partners.Additional ExperienceClaims Examiner, American Modern Insurance GroupFinancial Institutions Division Claims Adjuster, American Modern Insurance GroupInside Claims Adjuster, American Modern Insurance Group,
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Frequently Asked Questions about Christopher Olsen
What company does Christopher Olsen work for?
Christopher Olsen works for Administrative Strategies (Adstrat)
What is Christopher Olsen's role at the current company?
Christopher Olsen's current role is Senior Claims Management Leader ► Claims Operations | Process Improvement | Customer Satisfaction |Cross-Functional Team Leadership.
What is Christopher Olsen's email address?
Christopher Olsen's email address is bu****@****ail.com
What schools did Christopher Olsen attend?
Christopher Olsen attended Tiffin University, University Of Nebraska At Kearney.
What skills is Christopher Olsen known for?
Christopher Olsen has skills like Leadership, Auditing, Project Teams, Conflict Management, Customer Experience, Claims Handling, Corrective Actions, Operational Planning, Settlement, Customer Retention, Vendor Relations, Claim Investigation.
Who are Christopher Olsen's colleagues?
Christopher Olsen's colleagues are Richard Serviss, Cynthia Cooper, Yolanda Davis-Bellamy, Maria Sergent, Christopher Petersen, Yosra Ben Romdhane, Ainsley Hay.
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Christopher Olsen
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Christopher Olsen
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Christopher Olsen
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