Christopher Olson Email & Phone Number

Central Us

Responsibilities included locating, contacting and selling to new accounts to include making product demonstrations, developing competitive quotes, negotiating with customers, regular follow-up and closing sales. Ensured new accounts were appropriately set up in the sales system.Completed reports detailing all customer action items and market intelligence through weekly contact reports. While in the field, all customer action items were promptly reported back to corporate for immediate action, with a goal of same day response to standard inquiries and customer support.Maintained competitor files. Researched competitors including product pricing, features, buying patterns and sales methods. Maintained an ongoing database of all programs being implemented by competitors.Worked closely with the Business Unit Manager on recommendations for product enhancements, new product needs and market trends.Actively participated in various trade shows and exhibitions.

Rice Lake, Wi

Supported customers throughout the US and Central America by providing comprehensive on-site training and service support to external scale technicians along with end-users of the Ishida line of retail wrappers and scales.Provide technical support and advanced level training to the internal Technical Phone Support group.Served as a valuable liaison for multiple high-profile customers.Instrumental in the successful launch of the Ishida WM-AI wrapper in the US market.Enhanced customer maintenance capabilities by developing, implementing and acting as the primary instructor for the Advanced Wrapper Training Course.Effectively and efficiently manage multiple concurrent projects, throughout various stages, to completion.Often times provide effective after-hours and weekend technical support to customers.Developed and maintained strong relationships with both internal and external customer by providing excellent customer service.

Rice Lake, Wi

Conducted research and development concerning the design, manufacture and testing of various weighing systems and peripheral equipment.Interpreted test and evaluation data and integrated this data into manufacturing procedures and instructions.On multiple occasions, provided direct, on-site customer service support and troubleshooting evaluations.

Planned and coordinated new assembly prototype builds through all stages, from initial customer order to Production hand-off, to include assisting the production department in the smooth transition of new productsProvided critical input during the company's transformation to Lean Six SigmaResponsible for streamlining the company's test equipment as well as tooling fixturesInstrumental in coordinating and supervising the initial builds of several military orders, resulting in Minnesota Wire obtaining additional orders valued at over 15 million dollarsHand-picked multiple times by Minnesota Wire's senior leadership to hand deliver mission-critical prototype cable assemblies to high profile customers for various military programs. While on-site, provided technical assistance in the integration of these cable assembliesCommunicated with customer quality and design engineers to determine and interpret design intent and customer-specific standardsAssisted in the creation and integration of an "Alpha/Beta/Production" system which increased the speed, effectiveness and efficiencies of Minnesota Wire's Engineering Department Provided direct engineering support to Vectrawire, a joint-venture of Minnesota Wire

Developed and integrated a comprehensive in-house training program that provided both process and product-specific training to production and quality personnel Conducted IPC certification training in both IPC/WHMA-A-620 and J-STD001 to all departmentsEvaluated and updated several work instructions, ensuring conformance to both IPC and internal standardsIntegrated IPC and customer-specific standards into production assembly travelers and work instructions

Responsible for the building of prototype assemblies along with initial process traveler creationProvided both Minnesota Wire and customer design engineers with cost-saving alternatives to original specified materials and processesResponsible for maintaining the company's inventory of electrical testing equipment and test dataWorked with the quality department in the PPAP and First Article Inspection processConducted tool qualifications for new injection mold tooling by utilizing various measuring devicesCollected and calculated PPAP and FAI data

Daily responsibilities included recruiting, interviewing and supervising contract employees for numerous customers within various industries as well as working with customers to determine appropriate staffing requirements

Daily responsibilities included ensuring the day-to-day physical and fire security of the DaimlerChrysler World Headquarters and Technical Center

United States Army, Military Police