Noc Technician Ii
Current● Led network operations for the California area, driving a 5% improvement in availability for the area’s 1000+ device network.● Performed technical analysis of hardware, software, and transaction issues, ensuring efficient repairs and remote resolutions.● Developed and implemented proactive network monitoring ● Acted as point of contact for emergency response, ensuring safety and business continuity. ● Organized service work, supporting field technicians in maintaining electrical equipment and managing critical escalations.