Christopher Nash Email & Phone Number

Hartford, Ct, Us

West Hartford, Connecticut, United States

- Directly responsible for development of strategic IT goals, IT budget planning, business process analysis and re-engineering, disaster recovery and business continuity planning, and facilitating technology implementation for twenty-three diverse small-medium business clients including healthcare practices, law firms, tax professionals, and aerospace/government manufacturers- Serves as escalation point for client issues, responsible for planning and leading regular meetings with technical and non technical C-Suite business leaders, frequently involved in incident response, as well as advising the technical team on all client communications- Advises and educates clients on use of their technology; works with customers to plan technology road-maps, to identify opportunities to implement new technology and to align with industry best practices- Communicates and collaborates with internal staff, external resources, security vendors, compliance officials and individual clients across multiple lines of business at different echelons regularly to ensure streamlined operations

- Expertly led 40 technicians who comprised six teams each of which supported different headquarters elements; excelled in troubleshooting and appropriate escalation and resolution of all problems or issues- Tracked, managed, and maintained over $30 million dollars worth of IT equipment and infrastructure within budget to include resource planning for site activation and processes to maintain inventory- Managed projects and equipment valued in excess of $300,000 to include technical refreshes, network expansion and modernization efforts and new specialized equipment fielding- Planned and executed technician training to increase productivity and efficiencies in common tasks; continually refined processes in a collaborative environment for collective improvement- Directed large-scale development and implementation of new satellite and server infrastructure and refined solutions to meet business needs and build client loyalty.

- Planned and instructed baseline IT training including information security practices, communication security best practices, and end- user competencies for organizations of over 500 employees to include creation of artifacts, standardization of information storage and implementation of governance- Managed network and system performance, conducting troubleshooting, security patching and maintenance- Communicated with executive team and CEO to maximize use of technology resources and incorporate IT planning with business planning- Liaised effectively with others to promote on-going network design, reevaluation and optimization that nested with company goals- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection; delivered more than $250,000 worth of projects annually

- Managed team of five helpdesk technicians who provided IT and network support to organization of 500 employees- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness- Developed, implemented and instructed aggressive end-user training and education for entire organizations which resulted in decrease of security incidents and help desk tickets- Selected, managed, developed and trained staff, established and monitored goals, conducted performance reviews and implemented reward system for staff.