Christopher Page Email & Phone Number

Pen Hill Estate, Park Spring Road, Grimethorpe, Barnsley S72 7Ez

Since joining Symphony in 2016 I have been given numerous opportunities to gain and develop skills whilst continually building on my knowledge of the products and service. Through using my own initiative to learn the processes and procedures of the factory I have successfully assisted senior sale heads in factory tours with customers, this involves providing facts and answering company related questions whilst providing a friendly and professional attitude and manner. I was also given the opportunity to attend quality audits on completed kitchens in new plots, this helped further my knowledge on Symphony products and understanding of installations. Further to attending a number of quality audits I am now able to carry out audits independently which I am looking forward to doing in the future.Working closely with the Field Operations Manager, I have been deeply involved in the production of the first ever set of Symphony Key Performance Indicators. With guidance from senior management I am responsible for the monthly production and despatch of the KPI’s to national customers such as Barratt Developments. Using my Excel skills I have created a variety of bespoke reporting tools which provide clear and meaningful headline figures, based on large amounts of data from internal systems. Some of my most recently created reports include; Plot installations not yet complete and outstanding customer queries. With my skills in problem solving I have developed resources to save time such as creating a contact list for notifying of quotation amendments which at the click of a button creates a draft email with all the contacts included.As and when required, I assist the National Sales Manager with the administration of national customers. This includes; updating specifications, submitting design amendments, producing quotation creation forms, creating pricing files for customers and coordinating price increase notifications, rebate offers and acceptances.

Customer Success Hub, St Leonard'S Rd, Rotherham, S65 1Pd

I commenced my employment with Mears Group as a Business Administration Apprentice where I was able to acquire my BTEC Level 2 Diploma in Business Administration. Day to day and often on my own without any guidance from senior management I would manage customer queries via all platforms. The objective would be to ensure these queries were recorded in detail, escalated to the correct branch/ lead and resolved to the contacts satisfaction in a timely manner. Types of contacts would range from basic repair requests and domiciliary care inquiries to abusive complainants and dealing with cases of alleged staff misconduct. I was often praised by both customers and personnel for my methods in handling these contacts resulting in holding the leading position on the branch compliments board throughout my career with Mears.I was given the opportunity to assist in the recruitment process and training for an Apprentice. This involved contributing to the interviewing, final selection and having overall responsibility for the training in key duties such as handling complaints and organising the logistics of the company mascot. On successful completion of my short term apprenticeship with the Mears Group I progressed into the role of Customer Success Advisor which involved taking responsibility for a variety of new reports. Reports include; Branch Customer Service Key Performance Indicators and Social Value Calculator.Throughout my time with Mears I worked on various customer events such as town shows, playing an active part in recruiting for Mears Care, parading around in the company mascot outfit, operating the company stand at the Chartered Institute Of Housing to provide customers with a warm and friendly face, helping elderly tenants design bird boxes at charity workshops and delivering presentations at national tenant board meetings.

Pearson Btec Level 2 Diploma, Business Administration, Pass

Activities and Societies: Understand employer organisations. Spreadsheet software. Communication in a business environment. Principles.

Edexcel Btec Level 3 Extended Diploma, Art And Design (Graphic Design), Merit-Pass-Pass

Activities and Societies: Visual recording. Materials, techniques and processes. Ideas and concepts. Communication through Art and Design..