Christopher Palm Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Hardware LeadResponsible for leading a team of hardware technicians and being the subject matter expert for all tier 2 IT hardware maintenance. Executing installation and support of all large IT projects hosted by NORAD US NORTHCOM. Track and maintain accountability of 4 separate equipment accounts consisting of classified and unclassified equipment with a value of roughly $100,000.• Oversaw imaging of all thick and thin clients for NORAD USNORTHCOM.• Utilized Linux provisioning scripts to load and install necessary files and client certificates, connecting laptops to a remote server to support the organization’s CSFC program.• Formatted Linux disks to add devices to the appropriate server with the correct network configurations.• Coordinated and fulfilled all tech refreshes and updates in accordance with SLA requirements.• Conducted performance reviews and trained technicians on the hardware team.• Ensured all systems received and installed security and software patches properly upon imaging.• Conducted detailed account inventories of hardware and classified storage devices.• Ordered parts and devices as needed.Hardware and Service Desk TechnicianProvided IT support at NORAD USNORTHCOM, servicing thick and thin clients on NIPR and SIPR networks.• Assisted users over the phone, through chat and email, by remote connection, and with in-person deskside service, providing support in accordance with user’s needs and availability. • Trained new hires on policies and procedures regarding IT services, with specific emphasis on security for classified systems.• Responsible for installing, configuring, and maintaining workstations in support of mission requirements.• Performed software installations and upgrades remotely and deskside in accordance with approved software lists.• Created and deactivated general and privileged NIPR and SIPR accounts in Active Directory.

Colorado Springs, Colorado, United States

San Diego, California, United States

Moline, Illinois, United States

Beaufort, South Carolina, United States

Build and delivery of ordnance for F/18 Aircraft, maintenance and up keep of aviation weapons support equipment, administration and correspondence with Chain of Command to the squadron level.