I lead the strategic vision and operational execution of the Student Welcome Center, orchestrating a dynamic team through recruitment, comprehensive training, and ongoing support. My role encompasses overseeing call center and enrollment operations, analyzing key metrics for daily lead, inquiry, and application management. I ensure meticulous tracking of donations and manage the grant award lifecycle, along with handling requisitions and invoices for our division. Collaborating closely with fellow directors and external stakeholders, I report directly to the Vice President of Institutional Innovation and Economic Development, acting as the pivotal contact for our division.- Assists in achieving enrollment and retention objectives by developing strategic communication and call campaigns in collaboration with partners such as EAB, Niche, and external marketing agencies. - Works in tandem with the Director of Marketing to develop campaigns for social media, email drip marketing, and display/print ads.- Supports the division with government relations in higher education by monitoring policies, guidelines, and regulations of the federal and state education departments to ensure compliance. - Monitors divisional budgets, donor funding and life cycle award management. - Provides reporting on grant/donation funds received to divisional constituents.

Served as a Tier-1 call center representative through inbound telephone and email customer communications. Ensured the delivery of TriNet Signature Services in compliance with HIPAA regulations, identified service opportunities, and informed senior management of key developments. - Managed a high volume of inbound calls with tact and professionalism while maintaining a 95% average on customer satisfaction survey outcomes.- Accurately documented, researched, and resolved customer service issues and referred unresolved customer grievances to designated departments for further investigation.- Maintained and updated customer information in Salesforce.

As the visionary behind PopsForPurpose, I spearheaded our fundraising and marketing initiatives, leveraging innovative strategies to amplify our brand and product reach. My leadership ensured the meticulous curation and management of our customer database and mailing lists, enhancing engagement and support. My commitment to brand excellence was unwavering, overseeing product consistency and quality to uphold and enrich our brand's integrity and impact in the community.- Developed and maintained long-term relationships with customers and small business entities to establish consignment opportunities.- Conducted inside and outside sales, transcribed sales contracts for orders, and submitted orders for assembly and delivery.

Expertly managed and optimized the academic database using DiamondD, ensuring precision and timeliness in reporting critical metrics such as student enrollment, retention, graduation rates, and academic achievements. My role involved the comprehensive collection and organization of student files, transcripts, and records, alongside the strategic coordination of class schedules, faculty assignments, and student placements in close collaboration with the Academic Affairs Office. Additionally, I was responsible for the daily monitoring and recording of student attendance, contributing significantly to our institution's operational excellence and academic integrity.- Compiled annual recommendations for the end-of-fiscal-year budgets and served as lead organizer and speaker/presenter for new student orientation.- Conducted monthly open houses and community recruitment events and organized social and educational activities for students, families and tutors.- Developed and implemented a student retention and payment policy that increased student retention each term.- Coordinated with the Dean of Students to address discipline issues, advised and monitored undergraduate students placed on academic probation, and counseled students with grievances.

I elevated our academic management system by architecting and overseeing the implementation of student schedules through CampusVue, ensuring seamless transitions and updates in student status, schedule modifications, and enrollment data. I upheld stringent accuracy in verifying and processing enrollment documentation, diligently managed daily attendance records, and issued official university transcripts. My role extended to digitizing enrollment documents for efficient records retention, pioneering new student orientation programs, offering robust support to faculty in administrative capacities, and strategizing with the Dean of Academics to enhance student retention and academic performance standards.- Distributed duties to an office staff of two associate registrars and three federal work-study students.- As PDSO to SEVIS, processed and issued I-20 documentation to international students and maintained SEVIS database records.- As Registrar, successfully served as a key player in the site visits and programmatic accreditations awarded by ABHES, ACF, and NLNAC.