Christopher Panetta Email & Phone Number

Syracuse, New York, United States

Implemented rollout and configuration of multiple MX85 and MR36 devices for guest wireless project in over 25 Empower FCU locations within a two-month period. Added over 15 new MR36 units to HQ corporate location and performed conversion of guest only wi-fi to guest and corporate wireless solution. Performed multiple firmware upgrades on FortiGate 60Fs, FortiManager, and FortiAnalyzers, negating raised PSIRTs and adhering to proper security standards. Performed multiple cleanups, resiliency checks, and firewall policy reviews to affirm proper functionality, removal of unused or unreferenced objects, logical and proper flow of firewall rules. Achieved Fortinet Certified Associate and Fortinet Certified Fundamentals, currently pursuing Fortinet NSE4 FCP 7.4 Administrator. Performed infrastructure moves, adds, changes: moving or relocating of routers, switches, rads, fiber, cabling, UPS’; within new and old sites within Empower footprint. Performed network administration including vlan changes, port checks for interface issues, routing, speed & duplex, bandwidth and utilization using SolarWinds and spectrum utilization reports. Orchestrated branch switch replacement project including scripting, configuration definition, replaced branch 2900s switches with 9200 series switches. Created and performed multistep runbook based on vendor recommendations of HQ Core switch. HQ Core switch was replaced with no fallout or issues related to Core Switch replacement. Document and track all network, firewall, telecom changes & incidents within Track IT ticketing system. Trained less experienced team members with the fundamentals of networking to help guide, aspire growth, & provide understanding of network concepts.

Syracuse, New York, United States

Work with internal business partners leveraging kick off meetings and customer interactions to establish process and software definition documentation. Act on process and software definitions to design and deliver robotic process automation of specific tasks and processes, increasing customer capacity for productivity. Assist control room operators in diagnosing, identifying, and resolving day-to-day IT operational issues appearing within desktop VDI environment. Identified and resolved issues ranging from VDI desktop operation, enterprise network and firewall blocking of ports, and working with extended teams to refer and resolve major issues affecting RPA team landscape. Achieved completion of Blue Prism foundation training within one month of hire.

Syracuse, New York, United States

Review, approve, or perform DDI IPAM related changes via self-service Infoblox portal. Performed over eleven thousand MACD within Infoblox environment resulting in savings of over 150 thousand dollars for FY22. Review and provide guidance on outstanding daily network operations incident tickets with Verizon MSP and National Grid incident management team. Diagnose and respond to P4 - P2 incidents or escalations, consulting with third party MSPs, and working towards full resolution. Review, challenge, and approve enterprise network operational changes relating to Wi-fi, SD-WAN, and OS upgrades. Manage and maintain badge, user, and system access for over forty-three Verizon contractors. Leveraged company plural sight subscription to achieve CCNA within one year of hire date. Achieved training in CDCA Core DDI configuration and administration 8.4 of Infoblox.

Provided level III support for over 20 incoming walk-up customers per day with emphasis in first incident resolution and positive customer experience.Diagnose network, software, mobile, VPN, and hardware related issues within a Wintel and Apple airwatch MDM environment.Aided in identifying multiple P2 related outages and issues that affected company-wide users and utilized cross departmental relationships to achieve resolution.Built interdepartmental relationships within National Grid footprint to aid in order provisions, technical support, and major incident management.Supported users during Office 2010 to Office 365 migration to cloud, onedrive, and MFA.Provided technical training to both users and fellow techbar team members.Top performing Techb@r rep exceeding all metrics for first ticket resolution, NPS, and no repeats within five days.

Syracuse, New York Area

Supported Director of Broadcast & Director of Onboarding with daily operational, engineering, and IT functions.Responded to customer requests via telephone, email, and ticketing system.Assured uptime of all customer broadcast equipment through alarm monitoring and response.Participated in 24/7 on call engineer rotation.Created SOP for installing, updating, and configuring Evertz encoders, muxers, and decoders.Coordinated and scheduled customer equipment upgrades focusing on minimal downtime.Opened ISP tickets for network related point to point connection outages.Worked with customers to attach peripherals to JMCO network switches.Configured VLANs, OSPF parameters, and diagnosed network related issue.Performed network isolation, diagnosis, and troubleshooting for potential network issues.Created new workstation computer pods used for engineering and content management.Imaged and wiped workstations needed for pod usage; assured proper software functionality.Performed basic computer hardware & peripheral repair and diagnosis.Configured bare metal Windows 2013 server for AD environment utilizing raid 1.Created testing procedures for all engineering and IT equipment to thoroughly vet all hardware. Trained new engineers on day to day operations as well as job roles and responsibilities.

Oakdale

Diagnosed and repaired SonicWALL Firewall software problems using advancedroot-cause analysis.Reviewed packet captures for any networking device with unresolved abnormalities andproblems using Wire Shark.Configured multiple Dell Force 10, N Series and Cisco switches with VLANS, portsecurity, SNMP, layer 3 routing, trunking, and port channels.Assured all firewalls are on the most up to date firmware to provide most up to datefeatures as well as security patches.Updated Dell Force 10 and N series switches with most up to date firmware to avoid or clear out bugs.Defined security requirements for networking equipment and performed hardening on allswitches and firewalls.Communicated with vendors and negotiated cheapest pricing for replacing networkinfrastructure equipment.Upgraded and expanded network infrastructure to update company LAN/WANconnections.Added multiple access points throughout SCWA offices to provide guest, corporate, andmobile device networks.Setup and configured Verizon Private Network for utilization within company mobile workforce project yielding proper and secure configuration of all mobile devices, laptops, and tablets.Performed Water ISAC Cyber Security Assessment as well as designed Cyber Securityresponse plan to meet with emergency response and NYS requirements.Utilized Solarwinds Network Management to monitor all devices and Configurationmanager to assurance compliance in running & startup configs. Provide network & desktop support to SCWA employees through ticketing system, overthe phone or onsite.Cleaned up all wiring closets, terminated cabling, as well as aided in all switching andserver infrastructure installation.

East Syracuse, Ny

Designed and implemented networks in collaboration with Saab Sensis project engineersutilizing Cisco switches.Configured 23 Cisco I3000 routers in single vlan REP ring using L2 port channels forremote unit communication.Configured Cisco 3650 switches with VLANs, Spanning Tree, Layer 3 routing, ACL,Stacking, trunking, PIM Sparse.Diagnosed network communication and software problems by reviewing device logs andassured proper failover requirements.Provided over the phone or onsite technical support for Saab Sensis customers andengineers.Recreated customer issues within lab environment to provide troubleshooting androot-cause analysis.Documented all customer site configurations using Microsoft Visio, documented all ciscoequipment within Cisco TAC.

Syracuse, Ny

Achieved one of the highest first call resolution rates with no repeats within seven dayswith a minimum of three hundred calls in Q1 2014.Handled over 30 incoming calls per day while hitting adherence to all Verizon call centermetrics.Worked directly with network, field and switching technicians to achieve customersatisfaction with Verizon Fios services.Performed initial client assessments to diagnose, troubleshoot, and resolve any customer issues related to voice, video, or data.Utilized Wi-Fi analyzer tools to check for wireless saturation and coverage to better suitecustomer demands.Made recommendations to management to provide better wireless solutions to customersin the form of coaxial range extenders by providing visual plan.Nominated by management to aid and train team of thirty new employees by floorwalking during initial training under live calling conditions.

Lindenhurst Ny

Implemented all Fortigate Firewall rules and policies for Zwanger Pesiri establishing over20 site to site IPSEC VPNs and remote teleworker capabilities via SSL.Migrated Fortigate firewalls from standalone 100 series firewall to 300A series HA pair.Assured all firewall firmware was up to date while providing minimal downtime toorganization and remote radiologists.Configured Dell and Cisco switches with Spanning Tree, port channels, trunking, Layer 3routing with EIGRP, OSPF.Innovated new workstation imaging procedures utilizing Windows PE for migrating newworkstations to Windows 7.Aided server administrator in creating users, groups, and file sharing folder permissionsaccess.Monitored and managed Light Path & Light Tower Metro E connections.Setup and configured multiple Mitel phone extensions, voice mail, and ACD settings. Assisted in any network, telephony, server, or workstation infrastructure moves, adds,changes.Updated process and software for Radiologist 3 & 5 megapixel monitor xcal calibrationsoftware.

Master'S Of Science, Cyber Security With Emphasis In Information Assurance, Magna Cum Laude

Coursework completed in Managing Secure Network Systems - Computer Network Defense Investigating Network Intrusions & Cyber Forensics.

Bachelor’S Of Science, Computer Systems Networking And Telecommunications

Activities and Societies: Achieved A+ Certification within second semester of college passing both the Hardware and Software exam.