Christopher Panetta Email & Phone Number

Syracuse, New York, United States

Implemented rollout and configuration of multiple MX85 and MR36 devices for guest wireless project in over 25 Empower FCU locations within a two-month period. Added over 15 new MR36 units to HQ corporate location and performed conversion of guest only wi-fi to guest and corporate wireless solution. Performed multiple firmware upgrades on FortiGate 60Fs.

Syracuse, New York, United States

Work with internal business partners leveraging kick off meetings and customer interactions to establish process and software definition documentation. Act on process and software definitions to design and deliver robotic process automation of specific tasks and processes, increasing customer capacity for productivity. Assist control room operators in.

Syracuse, New York, United States

Review, approve, or perform DDI IPAM related changes via self-service Infoblox portal. Performed over eleven thousand MACD within Infoblox environment resulting in savings of over 150 thousand dollars for FY22. Review and provide guidance on outstanding daily network operations incident tickets with Verizon MSP and National Grid incident management team..

Provided level III support for over 20 incoming walk-up customers per day with emphasis in first incident resolution and positive customer experience.Diagnose network, software, mobile, VPN, and hardware related issues within a Wintel and Apple airwatch MDM environment.Aided in identifying multiple P2 related outages and issues that affected company-wide.

Syracuse, New York Area

Supported Director of Broadcast & Director of Onboarding with daily operational, engineering, and IT functions.Responded to customer requests via telephone, email, and ticketing system.Assured uptime of all customer broadcast equipment through alarm monitoring and response.Participated in 24/7 on call engineer rotation.Created SOP for installing, updating.

Oakdale

Diagnosed and repaired SonicWALL Firewall software problems using advancedroot-cause analysis.Reviewed packet captures for any networking device with unresolved abnormalities andproblems using Wire Shark.Configured multiple Dell Force 10, N Series and Cisco switches with VLANS, portsecurity, SNMP, layer 3 routing, trunking, and port channels.Assured all.

East Syracuse, NY

Designed and implemented networks in collaboration with Saab Sensis project engineersutilizing Cisco switches.Configured 23 Cisco I3000 routers in single vlan REP ring using L2 port channels forremote unit communication.Configured Cisco 3650 switches with VLANs, Spanning Tree, Layer 3 routing, ACL,Stacking, trunking, PIM Sparse.Diagnosed network.

Syracuse, NY

Achieved one of the highest first call resolution rates with no repeats within seven dayswith a minimum of three hundred calls in Q1 2014.Handled over 30 incoming calls per day while hitting adherence to all Verizon call centermetrics.Worked directly with network, field and switching technicians to achieve customersatisfaction with Verizon Fios.

Lindenhurst NY

Implemented all Fortigate Firewall rules and policies for Zwanger Pesiri establishing over20 site to site IPSEC VPNs and remote teleworker capabilities via SSL.Migrated Fortigate firewalls from standalone 100 series firewall to 300A series HA pair.Assured all firewall firmware was up to date while providing minimal downtime toorganization and remote.

Master'S Of Science, Cyber Security With Emphasis In Information Assurance, Magna Cum Laude

Coursework completed in Managing Secure Network Systems - Computer Network Defense Investigating Network Intrusions & Cyber Forensics.

Bachelor’S Of Science, Computer Systems Networking And Telecommunications

Activities and Societies: Achieved A+ Certification within second semester of college passing both the Hardware and Software exam in the.