As a Cyber Security Incident Response Engineer at Bridgestone Americas, my primary focus is on swiftly detecting, containing, and mitigating cyber threats to safeguard organizational assets. I specialize in conducting thorough digital forensics investigations to uncover root causes and identify attack vectors, enabling proactive measures to prevent future breaches. I orchestrate comprehensive assessments to fortify defenses and reduce security risks. Continuous monitoring and analysis of open-source threat intelligence sources allow me to stay ahead of evolving threats and enhance our defensive capabilities. Additionally, my proficiency in Endpoint Detection and Response (EDR) solutions empowers me to swiftly identify and neutralize malicious activities. I thrive in high-pressure environments, prioritizing tasks and effectively coordinating with cross-functional teams during incident response scenarios. My dedication to continuous learning and commitment to excellence make me a valuable asset in safeguarding Bridgestone Americas' critical digital infrastructure.

At 3D Technology, I work in a managed services including a Service Desk Analyst and a Patch Management engineer with proven success working in a high-volume, 24x7 call center providing technical support to hospital staff and remote users rapidly diagnosing, troubleshooting, and resolving client issues. I was routinely praised for my strong documentation and was patient in dealing with frustrated customers.. Diagnosed, troubleshot, and resolved a wide range of software, hardware, and connectivity issues. . Asked probing questions, researched, and resolved client issues. . Partnered with Tier II and Tier III to resolve complex problems that required escalation.

At Direct Line Global I worked as a Data Center Network Technician for the Meta Data Center in Gallatin, TN installing telecommunication technology and cabling at a massive scale, with an emphasis on installing Cisco Switches, backups, and fiber cabling.. Monitoring Data Center Systems. Data Center equipment installation. Copper and Fiber network infrastructure design and installation

At 3D Technology, I worked as an IT Field Technician with a great variety of responsibilities such as installing computer hardware, peripheral components, network domain migrations, and network discovery in the medical field across multiple states.. Installed computer hardware, telecommunication components, and cable management.. Configured, Imaged, and deployed hardware in medical facilities.. Used Command prompt and Terminal for troubleshooting and locating hardware and peripherals.