I have the determination and capabilities to sell any product or service on the market. I have experience in the following:Upselling AT&T products and services while collecting debt Cold-calling over 70 delinquent customers per dayScheduled service appointments for new leads from cross-sellingMeeting and exceeding aggressive sales goals B2B collections/sales & B2C collectionsReduced “Net Bad Debt” by collecting from thousands of delinquent customersParticipant in “Millionaire’s Club” averaging over 1 million in collections per yearExceeding in Customer satisfaction survey quotas every monthAcquiring new business and saving access linesAssess risk for account delinquency and negotiate payment plans as necessary Identify root cause for delayed payment and take decisive action to resolveAssist with process improvement/Peer to Peer coaching – Training – MentoringEscalation point of contact for Jr. collection and peer agentsInvoicing, posting of payment, bank reconciliation, order writing, and product removalAnalyzed overdue accounts to rectify any discrepancies to bring accounts currentWorked closely with IT personnel to enhance CRM systems functionality