• Designed, implemented and administered Microsoft Azure solutions for clients, specializing in migrations, optimizations and ongoing cloud service management• Collaborated closely with sales and architecture teams to provide technical expertise during client engagements.• Engaged directly with customers to understand their needs and provide expert guidance• Escalation point for issues occurring inside multiple clients environments• Installed and configured Windows server and desktop operating systems, ensuring optimalperformance and security• Managed core Microsoft services such as Active Directory/Entra ID, Group Policy, DNS, DHCP,overseeing essential network services and access management• Implemented and managed virtualization solutions using Hyper-V, VMware, and Nutanix• Ensured servers were up to date with the latest security patches and implemented security best practices• Served as the primary escalation point for lower-level administrators and engineers, providing guidance and troubleshooting support for complex issues that required advanced expertise• On-Call 24/7 for two-week rotations, responsible for managing, maintaining, and troubleshooting hundreds of servers, ensuring maximum system uptime and immediate response to critical incidents• Developed and maintained backup and disaster recovery strategies• Monitored server performance and implemented optimization strategies• Automated tasks and streamlined processes using PowerShell and other scripting languages• Resolved complex hardware, software and networking issues• Created and maintained documentation and training material for server configurations, processes and procedures• Trained and mentored junior administrators and engineers, ensuring they developed the necessary skills and knowledge to manage and troubleshoot issues independently• Collaborated with other IT professionals to ensure a seamless and secure IT infrastructure• Maintained large SharePoint environments as a SME

• Consulting on Safe House Design: Provide expert guidance on the design and layout of safe houses, ensuring that they meet the needs of human trafficking survivors. This includes advising on security, privacy, accessibility, and creating a calming environment that supports trauma recovery. • Trauma-Informed Design: Collaborate with architects, designers, and staff to integrate trauma-informed principles into the design process. Focus on elements like color schemes, room layout, lighting, and furniture placement to create a comforting and empowering space. • Security and Safety Measures: Assess the necessary security protocols, such as surveillance, emergency exits, and secure entry points. Ensure that the designs meet the highest standards for safety without compromising the comfort and autonomy of residents. • Program Development Collaboration: Work closely with shelter program coordinators to align the physical environment with the therapeutic, educational, and vocational services provided in the safe house. • Legal and Ethical Compliance: Ensure that all designs comply with local, state, and federal regulations, including zoning laws, building codes, and accessibility requirements (e.g., ADA compliance). • Stakeholder Engagement: Liaise with survivors, non-profits, government agencies, and private sector partners to incorporate diverse perspectives into the planning and execution of safe house designs. • Training and Education: Provide staff and volunteers with training on trauma-informed design principles and how the physical environment can impact survivors’ healing process. • Ongoing Support: Offer post-implementation support, including assessments and modifications to ensure that the safe house continues to meet the evolving needs of residents.