CONFIRMING SPECIALIST - Focus Point GlobalProfessional Customer Service Training from Entry-Level to Executive Well-respected professional who blends strong training experience with a background in Customer Service, and Program Management. Exceptional ability to understand business needs and build rapport with outside agencies. Outstanding presentation and communication skills.• More than 10 years of customer service experience. • Proven ability to lead effective training teams.• Familiar with all aspects of program management. • Experienced Job DeveloperFocus Pointe Global, Philadelphia, PA Confirmation Specialist / Quality Control • Coordinate Focus Group recruitment for Philadelphia, Boston, NY, and seven more cities• Train confirmers on all new projects• Ensure the highest level of quality, confidentiality, and customer services to all clientsCommunities In Schools, Philadelphia, PA Training Manager• Coordinated and trained over One Thousand School District of Philadelphia Staff in Customer Service, Personal Development and Cultural Diversity. Program Administrator• Planned and supervised placement of Philadelphia youth in the Work Ready summer job program.PROFESSIONAL DEVELOPMENTProfessional Certification in Customer Service, United Way of Southeastern Young Leaders Program for Board of Directors, Board of Director for Alpha to Omega in Senior Care, Urban League of Philadelphia Young Leaders Program