Christopher Pedraza Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Consulting for AVEVA on main product lines such as: AVEVA Electrical, Instrumentation, P&ID, and Engineering. • Design and Schematics expertise. • Provide specialist technical support as required to customers in North America, which includes implementation, customization, assist customers' projects execution and give user and advanced training.• Engaging with customers to understand specific business case requirements and devise appropriate solutions within AVEVA’s Integrated Engineering and Design product suite.• Deliver excellent, professional and knowledgeable services, both internally and to customers.• Communicate the value proposition of our solutions to targeted customers, prospects, workshops, industry events and seminars. Planning, creating, developing, and delivering business case presentations and demonstrations including proof of concepts.• Resolution of incidents with problem analysis, liaising with development and support teams to propose the technical solution.• Participate in workshops, seminars, and industry/professional organizations

Austin, Texas

• Previously worked as an Installation Tech promoted 1 month into the internship.• Monitor over 100 individual client network circuits and their infrastructure nodes• Provide OSI Layer 2 and Layer 3 NOC support to resolve network outages withinmultiple vendor environments including: Cisco, Dell, Aruba, HP, Sandvine, Meraki, A10,and Juniper• Implement various network design changes as per client requests• Provisioning wireless access points with customized SSID configurations per client needs• Maintain ACLs to prevent unauthorized access to infrastructure equipment.• Create and audit sensitive technical documentation for internal engineering use

Austin, Texas Area

Installations intern working with engineers, field service technicians, and installation techs in building residential network infrastructure on commercial buildings.Main duties include:Working from the office to build network cores for clients.Traveling on site and providing infrastructure support for residential networks.

Austin, Texas

• Serves as 1.5 of technical support escalation for problem resolution with consumer or business customers; directs, coordinates, and provides the highest level of customer service to ensure consistent customer satisfaction• Responsible for small businesses; registration, home networking and complex troubleshooting for network issues, modems and PCs, multi- static IPs, pin holes, port forwarding, isolation of issues related to routers that support Premises Technicians, Installation and Repair (I&R) Technicians.

Houston, Texas Area And Austin, Texas Area

· In house technical expert for DIY Microelectronic customers· Describe merchandise and explain use, operation, and care of merchandise to customers· Recommend, select, and help locate or obtain merchandise based on customer needs and desire· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices